Office Administrator - Home Delivery

The Suddath Companies; West Columbia (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

NXTPoint Logistics in West Columbia, TX is seeking a Logistics Coordination Assistant to help manage day-to-day home delivery operations. You will serve as a liaison among customers, operations, independent contractors, and internal support teams to ensure timely and accurate service.

The role requires sharp organizational skills, proficiency with MS Office, and clear communication. Prior experience in warehousing or logistics is preferred, with college degree encouraged.

Qualifications

• Experience coordinating deliveries or orders in a logistics setting.
• Accurate data entry and recording of information in systems.
• Excellent written and verbal English communication.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Support day-to-day home delivery coordination and act as liaison among customers, operations, independent contractors, and internal support teams.
• Research and resolve customer service and order issues with cross-functional teams.
• Maintain delivery-related documentation, including Bills of Lading, service orders, manifests, and records.
• Update customer, order, delivery, and contractor information in company systems.
• Monitor open or unassigned orders to support timely resolution and service completion.
• Assist with scheduling, reporting, and daily delivery activity coordination.
• Communicate with customers and operations to promote service quality and efficiency.

Skills

MS Office proficiency

Strong communication skills

Organizational skills

Team player

Education

College degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.Position SummaryResponsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.Essential Duties & ResponsibilitiesRespond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.Process and track returns, service requests, and shipment-related information as required.Maintain organized records and ensure the accurate distribution and retention of operational documentation.Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.Perform other duties and responsibilities as assigned.Education & ExperienceCollege degree strongly preferred, but not required. Previous office experience required. Experience working in a warehouse or logistics environment preferred.Knowledge, Skills & AbilitiesBasic knowledge of Microsoft Excel, Outlook, Word and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Good oral and written communication and interpersonal skills. Highly motivated, self-starter with the capability of taking multiple duties and challenges. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.Physical Demands & Working ConditionsWork is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.**Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.to perform other duties as assigned.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as a protected veteran.