Home Delivery Dispatch Coordinator

Clayton; White Pine (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Competitive 401K with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Programs

Clayton Impact volunteer time

Holistic wellness programs

Job summary

Clayton, a leading home builder, is seeking a Dispatch professional to coordinate, schedule, and direct the delivery of produced homes. The role requires strong interpersonal and negotiation skills to partner with production, dealers, and transport vendors.

You will work with AS400 for matching homes to schedules, maintain shipping schedules, and ensure accurate invoicing for transportation services. The position emphasizes attention to detail and efficient operations on site in Tennessee.

Qualifications

• Previous Manufactured housing experience.
• Very high attention to detail and accuracy.
• Highly skilled with handling transportation questions & ability to negotiate deliveries even when the customer is not ready to accept deliveries and keep yard inventory down even when deliveries cannot be made.
• Proficiency in Microsoft Office & AS400 system.

Responsibilities

• Direct and communicate the prompt and efficient delivery of produced homes
• Access AS400 to match homes with the production schedule and coordinate delivery within a set timeframe.
• Maintain current transportation quotes
• Create, maintain, and distribute current and accurate shipping schedules
• Review/Correct transportation costs and produce accurate invoices.
• Invoice each home in AS400
• Coordinate independent transportation company delivery capacity to accommodate all homes on the shipping schedule and make minute by minute changes to maximize transportation assets and effectiveness
• Collect and produce driver packets for each home
• Coordinate Dealer Pickup home shipments
• Oversee the sign out of each home leaving the facility
• Ensure paint or drywall compound is shipped with the homes, where required
• Communicate with retailers on expected deliveries
• Troubleshoot road repairs when homes experience issues during transportation
• Process payments for axle and frame repairs on homes in transit to Independent Contractors
• Manage billbacks due to driver damage to either homes or community property
• Forward parts list to CX Manager when shipping damages occur
• Oversee invoicing for payment to independent transportation companies for delivery services.
• Manage yard inventory and maintain "Zero Yard" month end company policy.

Skills

Manufactured housing experience

Attention to detail

Negotiation deliveries

Microsoft Office proficiency

Tools

AS400 system

Microsoft Office

Job description

Clayton, a leading home builder, is seeking a Dispatch professional to coordinate, schedule, and direct the delivery of produced homes. The role requires strong interpersonal and negotiation skills to partner with production, dealers, and transport vendors.

You will work with AS400 for matching homes to schedules, maintain shipping schedules, and ensure accurate invoicing for transportation services. The position emphasizes attention to detail and efficient operations on site in Tennessee.