Dispatch

Clayton Homes (New); Tennessee; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time off

Job summary

Clayton Homes in Tennessee is seeking a Dispatch professional to coordinate, schedule, and direct the delivery of produced homes. The position requires strong interpersonal communication and negotiation to partner with production, carriers, and retailers.

Responsibilities include matching homes to the production schedule via AS400, maintaining shipping schedules, invoicing, and ensuring timely deliveries while controlling yard inventory and transport costs.

Qualifications

• Manufactured housing experience required.
• Strong attention to detail and accuracy.
• Excellent negotiation and scheduling abilities.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Direct and coordinate delivery of produced homes.
• Access AS400 to match homes with production schedule.
• Create and maintain shipping schedules.
• Invoice homes and manage driver payments.
• Coordinate independent transport capacity for all homes.
• Maintain yard inventory and enforce zero yard policy.
• Communicate with retailers about deliveries.
• Troubleshoot transportation issues as needed.

Skills

Manufactured housing experience

Attention to detail

Negotiation skills

Schedule coordination

Communication

Tools

AS400 system

Microsoft Office

Job description

**Dispatch** **Position Summary:**This position is responsible for coordinating, scheduling and directing the delivery of produced homes. This position requires interpersonal communication and negotiating skills in order to be an effective partner to each party involved in the delivery process. **Duties / Responsibilities:**• Direct and communicate the prompt and efficient delivery of produced homes• Access AS400 to match homes with the production schedule and coordinate delivery within a set timeframe.• Maintain current transportation quotes• Create, maintain, and distribute current and accurate shipping schedules• Review/Correct transportation costs and produce accurate invoices.• Invoice each home in AS400• Coordinate independent transportation company delivery capacity to accommodate all homes on the shipping schedule and make minute by minute changes to maximize transportation assets and effectiveness• Collect and produce driver packets for each home• Coordinate Dealer Pickup home shipments• Oversee the sign out of each home leaving the facility• Ensure paint or drywall compound is shipped with the homes, where required• Communicate with retailers on expected deliveries• Troubleshoot road repairs when homes experience issues during transportation• Process payments for axle and frame repairs on homes in transit to Independent Contractors• Manage billbacks due to driver damage to either homes or community property• Forward parts list to CX Manager when shipping damages occur• Oversee invoicing for payment to independent transportation companies for delivery services.• Manage yard inventory and maintain “Zero Yard” month end company policy. **Qualifications:**• Previous Manufactured housing experience• Very high attention to detail and accuracy• Highly skilled with handling transportation questions & ability to negotiate deliveries even when the customer is not ready to accept deliveries and keep yard inventory down even when deliveries cannot be made• Proficiency in Microsoft Office & AS400 systemWhy Clayton?Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.