Dispatch

Clayton Homes (New); White Pine (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid parental leave

Tuition reimbursement

Volunteer time off

Job summary

Clayton Home Building Group is seeking a Dispatch professional to coordinate, schedule, and direct the delivery of produced homes at our Tennessee operations. This role requires strong interpersonal communication and the ability to negotiate with multiple parties to meet delivery timelines.

The ideal candidate will manage AS400 workflows, maintain shipping schedules, and ensure accurate transportation invoicing while maintaining yard inventory control and customer satisfaction at every step of

Qualifications

• Experience in manufactured housing operations.
• Very high attention to detail and accuracy.
• Strong ability to negotiate deliveries and manage yard inventory.
• Proficient in Microsoft Office & AS400.

Responsibilities

• Direct and communicate the prompt and efficient delivery of produced homes.
• Access AS400 to match homes with the production schedule and coordinate delivery.
• Maintain current transportation quotes.
• Create and distribute current shipping schedules.
• Review transportation costs and produce invoices.
• Invoice each home in AS400.
• Coordinate independent transportation capacity to meet the schedule.
• Collect driver packets for each home.
• Coordinate Dealer Pickup shipments.
• Oversee sign-out of each home leaving the facility.
• Ensure paint or drywall compound is shipped with homes when required.
• Communicate with retailers on expected deliveries.
• Troubleshoot road repairs during transport.
• Process payments for axle and frame repairs on homes in transit.
• Manage billbacks due to driver damage to homes or property.
• Forward parts list to CX Manager in shipping damages.
• Oversee invoicing for payment to independent carriers.
• Manage yard inventory and maintain 'Zero Yard' month end policy.

Skills

Delivery coordination

Negotiation

Attention to detail

Microsoft Office

Tools

AS400

Microsoft Office

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Dispatch Position Summary

This position is responsible for coordinating, scheduling and directing the delivery of produced homes. This position requires interpersonal communication and negotiating skills in order to be an effective partner to each party involved in the delivery process.

Duties / Responsibilities

• Direct and communicate the prompt and efficient delivery of produced homes
• Access AS400 to match homes with the production schedule and coordinate delivery within a set timeframe.
• Maintain current transportation quotes
• Create, maintain, and distribute current and accurate shipping schedules
• Review/Correct transportation costs and produce accurate invoices.
• Invoice each home in AS400
• Coordinate independent transportation company delivery capacity to accommodate all homes on the shipping schedule and make minute by minute changes to maximize transportation assets and effectiveness
• Collect and produce driver packets for each home
• Coordinate Dealer Pickup home shipments
• Oversee the sign out of each home leaving the facility
• Ensure paint or drywall compound is shipped with the homes, where required
• Communicate with retailers on expected deliveries
• Troubleshoot road repairs when homes experience issues during transportation
• Process payments for axle and frame repairs on homes in transit to Independent Contractors
• Manage billbacks due to driver damage to either homes or community property
• Forward parts list to CX Manager when shipping damages occur
• Oversee invoicing for payment to independent transportation companies for delivery services.
• Manage yard inventory and maintain "Zero Yard" month end company policy.

Qualifications

• Previous Manufactured housing experience
• Very high attention to detail and accuracy
• Highly skilled with handling transportation questions & ability to negotiate deliveries even when the customer is not ready to accept deliveries and keep yard inventory down even when deliveries cannot be made
• Proficiency in Microsoft Office & AS400 system

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Manufacturing

The Clayton story began in 1956 with a simple but powerful mission - helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members - join our team and see how you can help us build a better tomorrow.

As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all.

This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.