Home-Delivered Meals Coordinator: Route & Client Care

Riseboro Community Partnership; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseBoro seeks a Coordinator to ensure home-delivered meals are delivered and coordinated with case management. You will manage client communications, route sheets, and documentation, while supporting program planning and interagency activities.

Responsibilities include data entry, file maintenance, and assisting drivers in the field. A degree with related experience or a high school diploma with two years of service work is required.

Qualifications

• Minimum one year of social service or related experience with an associate’s degree. High School Diploma with two years of related experience acceptable.
• Proven customer service skills and ability to communicate clearly with clients and staff.
• Experience using Microsoft Office and basic database entry skills.

Responsibilities

• Answer incoming calls from clients and document calls.
• Develop and maintain home-delivered meal route sheets.
• Coordinate with Case Management and update client files.
• Verify data in route app and database; log service changes.
• Inspect delivery routes and assist with driver coordination.
• Prepare contribution letters and receipts with bookkeeper.
• Represent RiseBoro in community and interagency activities.
• Support program planning and staff as needed.

Skills

Customer service experience

Bilingual English/Spanish

Oral and written communication

Organizational skills

Multitasking

Microsoft Office Suite

Education

Associate’s degree + 1 year social service/related experience

High School Diploma or equivalent + 2 years

Tools

Database maintenance

Job description

RiseBoro seeks a Coordinator to ensure home-delivered meals are delivered and coordinated with case management. You will manage client communications, route sheets, and documentation, while supporting program planning and interagency activities.

Responsibilities include data entry, file maintenance, and assisting drivers in the field. A degree with related experience or a high school diploma with two years of service work is required.