Home Care Service Coordinator - Bilingual

Arcadia Home Care and Staffing – an Addus family company; Oakland (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Arcadia Home Care & Staffing is seeking a Service Coordinator to lead scheduling of caregivers and supervise in-home care within the Oakland area. You will manage client updates, support field staff, and ensure care plans stay on track.

The role emphasizes organization, problem-solving, and a compassionate approach to aging and disability care. Hours are full-time, Monday through Friday, 8am to 5pm, with hourly pay between $23 and $25.

Qualifications

• Must have 3 to 5 years of industry experience.
• Strong interpersonal and communication abilities are required.
• Bilingual Spanish is preferred.
• DL license required for in-home supervisory visits.

Responsibilities

• Create and manage caregiver schedules, ensuring client needs are met.
• Supervise in-home care workers and clients within assigned region.
• Conduct monthly client wellness checks and in-home visits as needed.
• Respond to escalated client issues and coordinate with staff to resolve them.
• Ensure compliance with regulatory requirements and company policies.

Skills

Interpersonal skills

Organizational skills

Communication skills

Bilingual - Spanish

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

Ready to make a real impact? Join Addus/Arcadia HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time (Mon - Fri 8am to 5pm)

Pay: $23 to $25 hourly

Location: Arcadia Home Care & Staffing 409 13th Street Ste 905 Oakland, CA 94612-2605

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Answering telephones
• Assisting staff
• Greeting visitors
• Filing/scanning and preparing report
• File reviews
• Data Entry
• Special projects

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 3 to 5 years of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Bilingual - Spanish
• Must have DL to complete in home supervisory visits

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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