Home Care Service Coordinator

Arcadia Homecare and Staffing; San Rafael (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Monthly bonus

Daily pay

Job summary

Arcadia Home Care & Staffing in San Rafael, CA seeks a Service Coordinator to lead caregiver scheduling, support field staff, and ensure care plans stay on track. You will conduct in-home visits, resolve issues, and act as a problem solver in a fast-paced environment.

The role requires 3–5 years of industry experience, a high school diploma or equivalent, bilingual Spanish, and a valid driver's license for in-home visits. Full-time with on-site duties and benefits offered.

Qualifications

• High school diploma or equivalent.
• 3–5 years of industry experience preferred.
• Bilingual Spanish required.
• Driver's license required for in-home supervisory visits.

Responsibilities

• Create and manage caregiver schedules and update systems.
• Provide coverage to ensure care plans are followed.
• Contact caregivers and clients with updates.
• Conduct monthly wellness calls and home visits as needed.
• Address escalated client complaints and issues.
• Supervise staff and enforce policies.
• Maintain professional, clean branch environment and confidentiality.
• Support staff and perform administrative tasks.

Skills

Interpersonal skills

Organizational skills

Communication skills

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

Ready to make a real impact Join AddusArcadia HomeCare and help older adults and individuals with disabilities live safely and independently at home Were looking for a driven organized and compassionate Service Coordinator to lead the charge in scheduling caregivers ensuring top quality service and conducting in home visits Youll be the go to problem solverjuggling schedules supporting field staff handling client updates and stepping in to keep care plans on track If you thrive in a fast paced environment and love making a difference this is your moment

Hours

Full Time Monday through Friday On call rotation every other weekend Saturday Sunday and holidays

Pay

25 to 30 hourly

Location

Arcadia Home Care & Staffing 185 N Redwood Drive Ste 150 San Rafael CA 94903

Position Summary

Responsible for scheduling and supervising in home care workers and clients in a geographic area If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home this is the job for you Supervisory andor home care experience preferred

Benefits

• Medical Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Creates work schedules by entering schedules into the system manages changes to client schedules due to client request illness vacation or leaves of absence
• Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough complete follow through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance performance and conduct by holding employees accountable to the companys policies and guidelines
• Ensures the appearance of the branchs open environment is professional neat clean orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular predictable consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO Medicare Medicaid and HIPAA regulations and requirements
• Abides by all regulations policies procedures and standards
• Answering telephones
• Assisting staff
• Greeting visitors
• Filingscanning and preparing report
• File reviews
• Data Entry
• Special projects

Position Requirements & Competencies

• Must have high school diploma or equivalent3 to 5 years of Industry experience required
• Interpersonal organizational and communication skills
• Computer skills including but not limited to Microsoft Word Microsoft Excel and Scheduling program
• Bilingual Spanish
• Must have DL to complete in home supervisory visits

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training