Home Care Service Coordinator (Scheduler) Bilingual

Ambercare; Santa Fe (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Monthly bonus

Daily pay

Continued education

PTO

Retirement planning

Life Insurance

Employee discounts

Job summary

AmbercareAddus HomeCare in Espanola, NM is seeking a Service Coordinator to schedule caregivers, support field staff, and keep care plans on track. You will lead scheduling, conduct in-home visits, and act as a problem-solver in a fast-paced environment.

The role is full-time, in office, Monday–Friday 8am–5pm, with opportunities to coordinate across a geographic area and maintain client wellness through regular outreach.

Qualifications

• Must have a high school diploma or equivalent.
• 1 year of industry experience required.
• Supervisory and/or home care experience preferred.
• Interpersonal organizational and communication skills; Computer skills including Microsoft Word, Excel, and Scheduling program.

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes to client schedules.
• Provides alternate coverage to ensure the client care plan is followed and services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and home visits as required.
• Escalates client complaints and theft claims and ensures follow-through.
• Supervises direct service employees by setting expectations and enforcing policies.
• Maintains confidentiality and a professional, organized branch environment.
• Follows applicable regulations and company standards.

Skills

Interpersonal skills

Organizational skills

Communication

Problem solving

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact Join AmbercareAddus HomeCare and help older adults and individuals with disabilities live safely and independently at home Were looking for a driven organized and compassionate Service Coordinator to lead the charge in scheduling caregivers ensuring top quality service and conducting in home visits Youll be the go to problem solverjuggling schedules supporting field staff handling client updates and stepping in to keep care plans on track If you thrive in a fast paced environment and love making a difference this is your moment Hours Full Time In office Monday Friday 8am 5pm Location Ambercare 712 La Joya Street Espanola NM 87532 At AmbercareAddus we offer our team the best Medical Dental and Vision BenefitsMonthly BonusDaily Pay OptionContinued EducationPTO PlanRetirement PlanningLife InsuranceEmployee discounts

Position Summary

Responsible for scheduling and supervising in home care workers and clients in a geographic area If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home this is the job for you Supervisory andor home care experience preferred

Essential Duties

Creates work schedules by entering schedules into the system manages changes to client schedules due to client request illness vacation or leaves of absenceProvides alternate coverage to ensure the clients care plan is followed and client services are not interruptedContacts care providers and clients to provide service updatesConducts monthly client wellness calls and conducts home visits as requiredProvides thorough complete follow through on escalated client complaints and theft claimsSupervises direct service employees by setting expectations for attendance performance and conduct by holding employees accountable to the companys policies and guidelinesEnsures the appearance of the branchs open environment is professional neat clean orderly and generally free of clutterMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular predictable consistent attendance and is flexible to meet the needs of the agencyFollows all MCO Medicare Medicaid and HIPAA regulations and requirementsAbides by all regulations policies procedures and standards

Position Requirements & Competencies

Must have high school diploma or equivalent1 year of Industry experience requiredInterpersonal organizational and communication skillsComputer skills including but not limited to Microsoft Word Microsoft Excel and Scheduling programMust have reliable transportationAddus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training