Home Care Scheduling & Office Coordinator

Intuit, Inc.; Atlanta (GA); Remoto; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Elevare Home Care is seeking an experienced, organized, and dependable Home Care Scheduling & Office Coordinator to support the daily administrative and staffing operations of our growing home care agency. This is a full-time remote position paying $18-$22 per hour based on experience.

Prior home care office experience is required. You will create and maintain caregiver schedules, coordinate coverage for call-outs and new client assignments, answer calls, manage communications, and support

Competenze

• Previous office, scheduling, staffing, intake, or administrative experience with a home care or home health agency.
• Strong telephone etiquette and written communication skills.
• Excellent organization, follow-through, time-management, and problem-solving abilities.
• Ability to manage multiple priorities and urgent staffing needs calmly and professionally.
• Proficiency with email, spreadsheets, electronic records, scheduling platforms, and cloud-based systems.
• Ability to work independently and remain responsive during assigned working hours.
• Dependable internet access and a suitable private remote workspace.
• Ability to protect confidential client and employee information.
• Experience with CareSmartz360 is a plus. Familiarity with QuickBooks, Jotform, or similar systems is also preferred.

Mansioni

• Create and maintain caregiver schedules based on client needs and caregiver availability.
• Coordinate coverage for call-outs, schedule changes, open shifts, and new client assignments.
• Answer incoming calls and communicate professionally with clients, families, caregivers, referral partners, and applicants.
• Monitor voicemail and email and ensure timely follow-up.
• Follow up with prospective clients, referral sources, and service inquiries.
• Gather preliminary intake information and route clinical or service concerns to the appropriate agency representative.
• Maintain accurate client, caregiver, scheduling, referral, and administrative records.
• Assist with caregiver recruitment, interview scheduling, onboarding follow-up, and credential tracking.
• Support new client onboarding and service-start coordination.
• Escalate missed visits, complaints, caregiver concerns, client changes, and urgent matters to agency leadership.
• Prepare routine correspondence, reports, spreadsheets, and administrative documents.
• Maintain confidentiality and comply with HIPAA and company privacy requirements.
• Perform other general administrative duties needed to support agency operations.

Conoscenze

Scheduling experience

Office administration

Communication skills

Time management

Problem solving

Strumenti

CareSmartz360

QuickBooks

Jotform

Descrizione del lavoro

Elevare Home Care is seeking an experienced, organized, and dependable Home Care Scheduling & Office Coordinator to support the daily administrative and staffing operations of our growing home care agency. This is a full-time remote position paying $18-$22 per hour based on experience. Prior home care office experience is required. Responsibilities: - Create and maintain caregiver schedules based on client needs and caregiver availability - Coordinate coverage for call-outs, schedule changes, open shifts, and new client assignments - Answer incoming calls and communicate professionally with clients, families, caregivers, referral partners, and applicants - Monitor voicemail and email and ensure timely follow-up - Follow up with prospective clients, referral sources, and service inquiries - Gather preliminary intake information and route clinical or service concerns to the appropriate agency representative - Maintain accurate client, caregiver, scheduling, referral, and administrative records - Assist with caregiver recruitment, interview scheduling, onboarding follow-up, and credential tracking - Support new client onboarding and service-start coordination - Escalate missed visits, complaints, caregiver concerns, client changes, and urgent matters to agency leadership - Prepare routine correspondence, reports, spreadsheets, and administrative documents - Maintain confidentiality and comply with HIPAA and company privacy requirements - Perform other general administrative duties needed to support agency operations Required Qualifications: - Previous office, scheduling, staffing, intake, or administrative experience with a home care or home health agency - Strong telephone etiquette and written communication skills - Excellent organization, follow-through, time-management, and problem-solving abilities - Ability to manage multiple priorities and urgent staffing needs calmly and professionally - Proficiency with email, spreadsheets, electronic records, scheduling platforms, and cloud-based systems - Ability to work independently and remain responsive during assigned working hours - Dependable internet access and a suitable private remote workspace - Ability to protect confidential client and employee information Experience with CareSmartz360 is a plus. Familiarity with QuickBooks, Jotform, or similar systems is also preferred. About Elevare Home Care: Elevare Home Care provides professional, compassionate, and dependable in-home personal care and companionship services. We are committed to helping clients maintain their independence, dignity, comfort, and safety while remaining in their homes. Elevare Home Care is an equal opportunity employer.