Healthcare Customer Support Specialist II

Baxter International Inc.; Deerfield (IL); Sur place; USD 43 000 - 59 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off

Résumé du poste

Baxter International Inc. seeks a customer service specialist to provide timely support across phone, email, fax, and chat channels. You will serve as the primary contact, handling inquiries, orders, pricing, and product information to ensure customer needs are met.

In a fast-paced environment, you will collaborate with sales, operations, and finance, maintain records, and meet KPIs while pursuing ongoing training to deepen product knowledge and service excellence.

Qualifications

• 3–5 years of customer service experience.
• Knowledge of medical products or the healthcare industry.
• Experience with CRM software.
• Experience with ERP software (JDE, SAP).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsabilités

• Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
• Perform routine tasks, follow standard operating procedures, may at times require interpretation or require following an exception process/procedure, under moderate supervision.
• Resolve customer complaints and issues in an efficient manner
• Provide product information, pricing, and ordering details to customers
• Process customer orders
• May collaborate with internal teams, such as sales, operations, supply chain, commercial, quality, and finance, to resolve customer issues
• Maintain accurate records of customer interactions, including notes and follow-up actions
• Escalate complex issues and/or customer complaints
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
• Participate in ongoing training and development to improve customer service skills and product knowledge.
• Other duties as assigned (<20%)

Connaissances

Customer service

Communication

Problem solving

Multitasking

Formation

High school diploma

Associate or Bachelor’s degree preferred

Outils

CRM software

ERP software (JDE/SAP)

Microsoft Office

Description du poste

Baxter International Inc. seeks a customer service specialist to provide timely support across phone, email, fax, and chat channels. You will serve as the primary contact, handling inquiries, orders, pricing, and product information to ensure customer needs are met.

In a fast-paced environment, you will collaborate with sales, operations, and finance, maintain records, and meet KPIs while pursuing ongoing training to deepen product knowledge and service excellence.