Home Care Receptionist/Customer Service

Galaxy Home Care; New York, Northern (NY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Galaxy Home Care in Brooklyn is seeking a full-time receptionist/customer service specialist to support our busy home health office. English is a MUST and Russian is a HUGE PLUS; additional languages are beneficial.

The role includes answering calls, scheduling appointments, keeping the reception area neat, handling emails and faxes, preparing letters and forms, providing translations as needed, and general clerical tasks. Prior HHA Exchange experience is preferred, with on-site training offered.

Qualifications

• Excellent customer service, attention to detail and communication skills required.
• Proficient in MS Word, Excel and Outlook.
• Prior experience in HHA Exchange preferred; willingness to train the right candidate.

Responsibilities

• Handle incoming phone calls, take messages
• Schedule appointments and interviews
• Maintain the reception area neat and organized
• Check the agency's e-mails and incoming faxes
• Prepare letters, notices, forms and other documentation as needed
• Provide translation per office staff request
• Perform general clerical duties: typing, copying, scanning, faxing and mailing
• Assist with other projects as assigned

Skills

Customer service

Attention to detail

Communication

Tools

MS Word

MS Excel

MS Outlook

HHA Exchange

Job description

Galaxy Home Careis the premier provider of home care in the Northeast. AtGalaxy Home Carewe understand the challenges that families face in providing health care for a loved one. Our network of highly-qualified Home Health Aides offer dedication and compassion to the people we serve.

Full Job Description

Looking for a receptionist/customer service for a busy home healthcare office in Brooklyn. Russian is a HUGE PLUS. English is a MUST. Other languages are a HUGE PLUS!

Front Desk Requirements:

• Excellent customer service, attention to detail and communication skills a must

• Working knowledge of MS Word, MS Excel, MS Outlook required

• Prior experience in HHA Exchange preferred, willing to train the right candidate

Bilingual Front Desk Responsibilities:

• Handle incoming phone calls, take messages

• Schedule appointments and interviews

• Maintain the reception area neat and organized

• Check the agency's e-mails and incoming faxes

• Prepare letters, notices, forms and other documentation as needed

• Provide translation per office staff request

• Perform general clerical duties: typing, copying, scanning, faxing and mailing

• Assist with other projects as assigned

Job Type: Full-time

Experience:

• Office work: 1 year (Preferred)