Home Care Operations Leader | Build Teams & Streamline Care

Home Helpers Home Care; Gaithersburg (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Signing bonus

Training & development

Competitive salary

Job summary

Home Helpers Home Care of Olney seeks an experienced Home Care Operations Manager to oversee daily office operations and lead our administrative and caregiver support teams. You will take initiative, hold staff accountable, solve problems, and ensure dependable, high‑quality care for clients.

The ideal candidate has home care or healthcare administration experience and can manage multiple priorities in a fast-paced setting. Strong leadership and communication are essential.

Qualifications

• Minimum of 3 years in supervisory, office management, or operations roles.
• Experience in home care, home health, or healthcare administration preferred.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Ability to manage employees, delegate tasks, and uphold policies.

Responsibilities

• Supervise and support the Care Coordinator/Scheduler, Junior Recruiter, and Lead Caregivers.
• Oversee daily office operations with accurate and timely assignments.
• Monitor caregiver scheduling, staffing needs, call-outs, and client coverage.
• Address client and caregiver concerns promptly and professionally.
• Monitor employee performance, attendance, and policy adherence.
• Support caregiver recruitment, onboarding, training, and retention.
• Oversee quality assurance activities, client follow-ups, and documentation.
• Identify opportunities to improve office efficiency and procedures.
• Provide regular updates to agency ownership on staffing and operations.
• Serve as Administrator on Duty (AOD) about once per month or as needed.

Skills

Leadership

Communication

Organizational skills

Problem solving

Microsoft Office

Tech-savvy

WellSky

On-call availability

Tools

WellSky

Agency software

Job description

Home Helpers Home Care of Olney seeks an experienced Home Care Operations Manager to oversee daily office operations and lead our administrative and caregiver support teams. You will take initiative, hold staff accountable, solve problems, and ensure dependable, high‑quality care for clients.

The ideal candidate has home care or healthcare administration experience and can manage multiple priorities in a fast-paced setting. Strong leadership and communication are essential.