Home Care Operations Leader: Team, Scheduling & Service

Independent-Home-Health; Towanda (Bradford County); On-site; USD 60,000 - 65,000; Full time

Job summary

Independent-Home-Health in Towanda, PA is seeking an organized Home Care Office Manager to oversee the day-to-day administrative operations of our Towanda office, supporting clients, caregivers, and staff while ensuring efficient coordination and delivery of home care services. The ideal candidate is a strong leader and communicator who can manage competing priorities, solve problems, and maintain a client-centered approach.

Experience in home care or healthcare administration is preferred.

Qualifications

• Experience in office management or healthcare administration.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers and electronic documentation.
• Commitment to client-centered care and confidentiality.

Responsibilities

• Oversee the day-to-day operations of the Towanda Home Care office, ensuring efficient workflows, effective communication, and high-quality service delivery.
• Provide leadership, direction, and oversight to the office team, including the Recruiter, Scheduler, and Caregiver Supervisor.
• Establish clear expectations, delegate responsibilities, monitor performance, and promote accountability across the team.
• Ensure effective coordination between recruitment, caregiver scheduling, and caregiver supervision to maintain appropriate staffing levels and reliable client service.
• Conduct regular team meetings and provide ongoing guidance, support, and feedback to promote collaboration and professional development.
• Monitor key operational priorities, identify challenges, and implement solutions to improve efficiency, staffing, caregiver retention, and client satisfaction.
• Serve as the primary point of coordination for office operations, communicating regularly with leadership regarding staffing, team performance, service delivery, and operational needs.
• Foster a positive, professional, and client-centered work environment that supports both employees and the individuals receiving home care services.

Skills

Leadership

Team management

Organization

Communication

Time management

Problem solving

Documentation

Confidentiality

Client-focused

Detail-oriented

Job description

Independent-Home-Health in Towanda, PA is seeking an organized Home Care Office Manager to oversee the day-to-day administrative operations of our Towanda office, supporting clients, caregivers, and staff while ensuring efficient coordination and delivery of home care services. The ideal candidate is a strong leader and communicator who can manage competing priorities, solve problems, and maintain a client-centered approach.

Experience in home care or healthcare administration is preferred.