Home Care Office Manager: Lead, Support, Deliver Care

Guardian Angel Senior Services, Inc.; Gloucester (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Guardian Angel Senior Services, Inc. in Gloucester, MA is seeking an experienced Assistant Home Care Manager to lead the daily operations of a busy home care office.

If youd like to be an organized leader who solves problems, supports caregivers, and delivers exceptional client care, wed love to meet you. You will oversee office operations, scheduling, staff matching, and collaboration with clinical and recruiting teams to ensure outstanding service and compliant documentation.

Qualifications

• Minimum 2+ years of management experience.
• 2+ years of home care or personal care experience.
• Strong leadership, communication, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Comfortable with Microsoft Office and electronic documentation.
• Professional, compassionate, and customer-focused.
• Valid Massachusetts drivers license, reliable transportation, and auto insurance.
• Knowledge of ASAP/state-funded home care programs is a plus.

Responsibilities

• Oversee daily office operations and client services.
• Support scheduling, staffing, and caregiver/client matching.
• Collaborate with recruiting, nursing, and office teams.
• Ensure outstanding customer service for clients and families.
• Monitor quality, compliance, and documentation.
• Assist with home visits, care plans, and ongoing client support.
• Train, coach, and develop office staff and caregivers.
• Manage reports, payroll preparation, and operational metrics.
• Resolve issues quickly while maintaining compassionate, professional service.
• Support after-hours On-Call coverage on a rotating basis.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Microsoft Office

Electronic documentation

Tools

Microsoft Office

Electronic documentation systems

Job description

Guardian Angel Senior Services, Inc. in Gloucester, MA is seeking an experienced Assistant Home Care Manager to lead the daily operations of a busy home care office.

If youd like to be an organized leader who solves problems, supports caregivers, and delivers exceptional client care, wed love to meet you. You will oversee office operations, scheduling, staff matching, and collaboration with clinical and recruiting teams to ensure outstanding service and compliant documentation.