Home Care Operations Manager

Home Helpers Home Care; Gaithersburg (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Signing bonus

Training & development

Competitive salary

Job summary

Home Helpers Home Care of Olney seeks an experienced Home Care Operations Manager to oversee daily office operations and lead our administrative and caregiver support teams. You will take initiative, hold staff accountable, solve problems, and ensure dependable, high‑quality care for clients.

The ideal candidate has home care or healthcare administration experience and can manage multiple priorities in a fast-paced setting. Strong leadership and communication are essential.

Qualifications

• Minimum of 3 years in supervisory, office management, or operations roles.
• Experience in home care, home health, or healthcare administration preferred.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Ability to manage employees, delegate tasks, and uphold policies.

Responsibilities

• Supervise and support the Care Coordinator/Scheduler, Junior Recruiter, and Lead Caregivers.
• Oversee daily office operations with accurate and timely assignments.
• Monitor caregiver scheduling, staffing needs, call-outs, and client coverage.
• Address client and caregiver concerns promptly and professionally.
• Monitor employee performance, attendance, and policy adherence.
• Support caregiver recruitment, onboarding, training, and retention.
• Oversee quality assurance activities, client follow-ups, and documentation.
• Identify opportunities to improve office efficiency and procedures.
• Provide regular updates to agency ownership on staffing and operations.
• Serve as Administrator on Duty (AOD) about once per month or as needed.

Skills

Leadership

Communication

Organizational skills

Problem solving

Microsoft Office

Tech-savvy

WellSky

On-call availability

Tools

WellSky

Agency software

Job description

Benefits:

• Signing bonus
• Training & development
• Competitive salary

Home Helpers Home Care of Olney is seeking an experienced, organized, and proactive Home Care Operations Manager to oversee daily office operations and lead our administrative and caregiver support teams.

We are looking for a strong leader who takes initiative, holds employees accountable, solves problems, and ensures our clients receive dependable, high-quality care.

The ideal candidate will have experience in home care, healthcare administration, or a similar service-oriented environment and be comfortable managing multiple priorities in a fast-paced setting.

Key Responsibilities

• Supervise and support the Care Coordinator/Scheduler, Junior Recruiter, and Lead Caregivers.
• Oversee daily office operations, ensuring assignments are completed accurately and on time.
• Monitor caregiver scheduling, staffing needs, call-outs, and client coverage.
• Address client and caregiver concerns promptly and professionally.
• Monitor employee performance, attendance, and adherence to company policies.
• Support caregiver recruitment, onboarding, training, and retention.
• Oversee quality assurance activities, client satisfaction follow-ups, and required documentation.
• Identify opportunities to improve office efficiency, communication, and operational procedures.
• Provide regular updates to agency ownership regarding staffing, client services, and operational concerns.
• Serve as Administrator on Duty (AOD) approximately once per month, or as needed, working alongside our after-hours scheduling team to address urgent matters.

Qualifications

• Minimum of 3 years of supervisory, office management, or operations experience.
• Previous experience in home care, home health, or healthcare administration strongly preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage employees, delegate responsibilities, and hold team members accountable.
• Excellent customer service skills and the ability to handle challenging situations professionally.
• Proficiency in Microsoft Office applications.
• Must be tech-savvy and able to quickly learn and use agency software and applications.
• Experience with WellSky or similar home care management software is a plus.
• Ability to work independently, prioritize competing demands, and maintain confidentiality.
• Must be dependable, flexible, and available for periodic after-hours on-call responsibilities.

What We're Looking For

We are looking for someone who is not afraid to take charge, make decisions, and follow through. The successful candidate will be a hands-on leader who can motivate employees, address performance concerns, improve office processes, and ensure that clients and caregivers receive the attention and support they deserve.

Why Join Home Helpers Home Care of Olney?

We are a locally owned and operated home care agency committed to helping individuals remain safe, comfortable, and independent in their homes.

We value compassion, teamwork, accountability, professionalism, and excellent customer service. We are looking for someone who shares these values and wants to make a meaningful contribution to our agency's continued success.