Home Care Office Manager - Towanda

Independent-Home-Health; Towanda (Bradford County); On-site; USD 60,000 - 65,000; Full time

Job summary

Independent-Home-Health in Towanda, PA is seeking an organized Home Care Office Manager to oversee the day-to-day administrative operations of our Towanda office, supporting clients, caregivers, and staff while ensuring efficient coordination and delivery of home care services. The ideal candidate is a strong leader and communicator who can manage competing priorities, solve problems, and maintain a client-centered approach.

Experience in home care or healthcare administration is preferred.

Qualifications

• Experience in office management or healthcare administration.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers and electronic documentation.
• Commitment to client-centered care and confidentiality.

Responsibilities

• Oversee the day-to-day operations of the Towanda Home Care office, ensuring efficient workflows, effective communication, and high-quality service delivery.
• Provide leadership, direction, and oversight to the office team, including the Recruiter, Scheduler, and Caregiver Supervisor.
• Establish clear expectations, delegate responsibilities, monitor performance, and promote accountability across the team.
• Ensure effective coordination between recruitment, caregiver scheduling, and caregiver supervision to maintain appropriate staffing levels and reliable client service.
• Conduct regular team meetings and provide ongoing guidance, support, and feedback to promote collaboration and professional development.
• Monitor key operational priorities, identify challenges, and implement solutions to improve efficiency, staffing, caregiver retention, and client satisfaction.
• Serve as the primary point of coordination for office operations, communicating regularly with leadership regarding staffing, team performance, service delivery, and operational needs.
• Foster a positive, professional, and client-centered work environment that supports both employees and the individuals receiving home care services.

Skills

Leadership

Team management

Organization

Communication

Time management

Problem solving

Documentation

Confidentiality

Client-focused

Detail-oriented

Job description

Location: Towanda, Pennsylvania
Employment Type: Full-Time
Department: Home Care Operations
Salary: 60-65K Annually

Position Summary

We are seeking an organized, dependable, and compassionate Home Care Office Manager to oversee the day-to-day administrative operations of our Towanda office. This individual will play an important role in supporting our clients, caregivers, and office team while ensuring the efficient coordination and delivery of home care services.

The ideal candidate is a strong leader and communicator who can manage competing priorities, solve problems, build positive relationships, and maintain a client-centered approach. Experience in home care, healthcare administration, or a similar service-based environment is preferred.

Key Responsibilities

Office Management and Team Leadership

• Oversee the day-to-day operations of the Towanda Home Care office, ensuring efficient workflows, effective communication, and high-quality service delivery.
• Provide leadership, direction, and oversight to the office team, including the Recruiter, Scheduler, and Caregiver Supervisor.
• Establish clear expectations, delegate responsibilities, monitor performance, and promote accountability across the team.
• Ensure effective coordination between recruitment, caregiver scheduling, and caregiver supervision to maintain appropriate staffing levels and reliable client service.
• Conduct regular team meetings and provide ongoing guidance, support, and feedback to promote collaboration and professional development.
• Monitor key operational priorities, identify challenges, and implement solutions to improve efficiency, staffing, caregiver retention, and client satisfaction.
• Serve as the primary point of coordination for office operations, communicating regularly with leadership regarding staffing, team performance, service delivery, and operational needs.
• Foster a positive, professional, and client-centered work environment that supports both employees and the individuals receiving home care services.

Qualifications

• Previous experience in office management, healthcare administration, scheduling, or a related field preferred.
• Home care or healthcare industry experience is a plus.
• Strong organizational, time-management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple responsibilities and work effectively in a fast-paced environment.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with computers, email, electronic documentation, and standard office software.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Demonstrated professionalism, accountability, and a client-focused approach.
• Leadership skills and the ability to work independently while collaborating with a team.

What We’re Looking For

We are looking for someone who takes pride in keeping an office running smoothly and understands the important role that dependable home care services play in the lives of clients and their families.

The successful candidate will be proactive, solution-oriented, approachable, and committed to supporting both caregivers and clients. They will bring a positive attitude, strong follow-through, and a willingness to step in wherever needed to support the team.

We look forward to welcoming a dedicated team member who shares our commitment to quality service and compassionate care.

*Equal Opportunity Employer*