Home Care Office Coordinator: Recruiting & Client Support

Addus HomeCare, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Continued Education

Company Matched 401K

Monthly Bonus

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare, Inc. is seeking an Office Coordinator who will manage branch communications, schedule coverage, and ensure accurate file maintenance. The role requires daily interaction with branch leadership and strong organizational skills in a fast-paced home care setting.

You will recruit, interview, orient, and onboard caregivers, maintain compliant employee files, and handle client care coverage and documentation. Competitive benefits and growth opportunities are offered.

Qualifications

• Must have a high school diploma or equivalent.
• 1 year of health care experience in an office; home care, home health or hospice.
• Must be able to cover shifts in the field as needed.
• Interpersonal, organizational and communication skills.
• Must adapt well to changing priorities.
• Must be comfortable with recruiting in the community weekly.
• Must have reliable transportation (DL, Insurance and Vehicle).

Responsibilities

• Manage the Branch Phones. Take, make, and follow up with calls to/from the branch; document call information in Case Notes. Evidence reflected in AWS Call Reports.
• Manage Emails / Teams Communications; keep emails open during office hours to address messages timely.
• Provide Client Care by covering a critical client when an aide is unavailable.
• Complete Missed Visits in Real Time: cancel shifts, document calls, and complete Missed Visit Reports.
• Complete Client Complaint Log: document complaints in Case Notes and the Client Complaint Log (insurance details and resolution).
• Recruiting: manage candidate flow in ClearCompany daily/weekly; follow 3-2-1 Recruiting process and document status.
• Interviewing: assess candidates for hire and communicate next steps (reference checks, background checks, residency, TB, etc.).
• Orientations: schedule and complete compliant orientations; follow compliance requirements.
• Hire/Start to meet monthly goals.
• Establish and Maintain Compliant Employee Files.
• Boots on the Ground Recruiting: engage communities weekly with flyers and awareness for Arcadia Home Care & Staffing.
• Schedule and Attend Employment Job Fairs.
• Conduct Customer Service Calls with New Employees after their first day and after 3 weeks.

Skills

Interpersonal

Organizational

Communication

Adaptability

Education

High school diploma or equivalent

Tools

ClearCompany

Job description

Addus HomeCare, Inc. is seeking an Office Coordinator who will manage branch communications, schedule coverage, and ensure accurate file maintenance. The role requires daily interaction with branch leadership and strong organizational skills in a fast-paced home care setting.

You will recruit, interview, orient, and onboard caregivers, maintain compliant employee files, and handle client care coverage and documentation. Competitive benefits and growth opportunities are offered.