Home Care Intake Coordinator

Rockaway Home Care; Dearborn (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick days

Paid holidays

Job summary

Rockaway Home Care in Dearborn, MI, is seeking a dependable Home Care Intake Specialist for an in-office, full-time role. You will process referrals, verify insurance, and coordinate enrollment to help families navigate the process.

The position requires at least one year of intake experience and strong communication. No CNA license is needed; a benefits package includes PTO, holidays, health, dental, and vision insurance.

Qualifications

• At least one year of home care intake experience required.
• Familiarity with home care intake procedures and MLTC requirements.
• Experience with Medicare, Medicaid, or insurance eligibility verification preferred.
• Strong verbal and written communication skills.
• Comfortable with data entry, Microsoft Office, and learning new computer systems.
• Organized, detail-oriented, and consistent with follow-up.
• Strong problem-solving and critical-thinking skills.
• Able to manage multiple tasks and meet deadlines.
• Dependable, professional, and comfortable working independently in an office environment.

Responsibilities

• Receive and process new home care referrals by phone, email, and fax.
• Enter, review, and verify consumer information in our systems.
• Contact consumers and families to explain services and gather required documentation.
• Verify insurance coverage and eligibility for home care services.
• Coordinate referrals with MLTC plans and Medicaid assistance resources.
• Follow up on insurance approvals and confirm authorized services.
• Ensure required authorizations and enrollment documentation are obtained for applicable cases.
• Communicate referral updates and case details to the Coordination Department.
• Follow up with consumers, families, insurance representatives, and referral sources to obtain missing information.
• Maintain accurate records, track pending referrals, and meet processing deadlines.
• Help ensure each consumer's enrollment process moves forward smoothly and efficiently.

Skills

Home care intake

MLTC knowledge

Medicaid eligibility

Verbal communication

Written communication

Data entry

Microsoft Office

Organized

Attention to detail

Multitasking

Independent worker

Job description

Home Care Intake Coordinator
$20–$25 per hour | Full-Time | In-Office Administrative Position

This is an in-office administrative job, not a caregiver or CNA position. No CNA license is required. You will not provide hands-on care. This role focuses on referral processing, insurance eligibility, enrollment coordination, and administrative follow-up.

Rockaway Home Care, a division of Foundation For the Elderly, is seeking a dependable and detail-oriented Home Care Intake Specialist to join our Dearborn, Michigan office.

You will serve as a primary point of contact for new referrals, helping consumers and their families navigate the home care enrollment process. You will coordinate with referral sources, insurance plans, Medicaid assistance resources, and internal teams to ensure applications are processed accurately and efficiently.

What You'll Do

• Receive and process new home care referrals by phone, email, and fax.

• Enter, review, and verify consumer information in our systems.

• Contact consumers and families to explain services and gather required documentation.

• Verify insurance coverage and eligibility for home care services.

• Coordinate referrals with Managed Long-Term Care (MLTC) plans and Medicaid assistance resources, as applicable.

• Follow up on insurance approvals and confirm authorized services.

• Ensure required authorizations and enrollment documentation are obtained for applicable cases.

• Communicate referral updates and case details to the Coordination Department.

• Follow up with consumers, families, insurance representatives, and referral sources to obtain missing information.

• Maintain accurate records, track pending referrals, and meet processing deadlines.

• Help ensure each consumer's enrollment process moves forward smoothly and efficiently.

What We're Looking For

• At least one year of home care intake experience required.

• Familiarity with home care intake procedures and MLTC requirements.

• Experience with Medicare, Medicaid, or insurance eligibility verification preferred.

• Strong verbal and written communication skills.

• Comfortable with data entry, Microsoft Office, and learning new computer systems.

• Organized, detail-oriented, and consistent with follow-up.

• Strong problem-solving and critical-thinking skills.

• Able to manage multiple tasks and meet deadlines.

• Dependable, professional, and comfortable working independently in an office environment.

Pay and Benefits

• $20–$25 per hour, based on experience

• Full-time, in-office position

• Paid time off

• Sick days

• Paid legal holidays

• Health insurance offered

• Dental insurance offered

• Vision insurance offered

Is This the Right Role for You?

This position is ideal for someone with home care intake, administrative, referral coordination, insurance verification, data entry, or customer service experience who enjoys helping people navigate the enrollment process.

Rockaway Home Care is an equal opportunity employer.