Home Care Inside Sales Specialist

Open Arms Home Care, Inc.; False Pass (AK); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Open Arms Home Care, Inc. is hiring an Inside Sales Representative to engage families seeking care, guiding them through intake, and educating them on services. You will manage a high-volume call load, verify insurance data, and ensure accurate documentation while delivering compassionate service.

This role emphasizes initial contact with families, intake conversations, and close coordination with teams to convert inquiries into clients.

Qualifications

• 2+ years of inside sales, intake, healthcare, or insurance experience.
• Strong phone presence and communication skills.
• Experience with Medicaid, Medicare, or Medicaid Managed Care Organizations (preferred).
• CRM experience.
• Ability to manage multiple active cases.
• Comfort in a fast-paced environment.
• Bilingual English/Spanish (strongly preferred).

Responsibilities

• Maintain daily call activity, 50 to 100 calls per day to support client inquiries and follow-up.
• Serve as the first point of contact for families.
• Complete intake calls to understand needs and reason for seeking services.
• Educate families on Open Arms Home Care’s services and guide them through the intake process.
• Verify insurance information and gather required client details.
• Maintain accurate documentation and update client information.
• Collaborate with Recruitment, Coordination, and HR to ensure cases progress efficiently.

Skills

Inside sales experience

Phone/comms skills

Medicaid/Medicare knowledge

CRM experience

Bilingual English/Spanish

Multitasking in fast-paced environment

Tools

CRM software

Job description

Open Arms Home Care, Inc. is hiring an Inside Sales Representative to engage families seeking care, guiding them through intake, and educating them on services. You will manage a high-volume call load, verify insurance data, and ensure accurate documentation while delivering compassionate service.

This role emphasizes initial contact with families, intake conversations, and close coordination with teams to convert inquiries into clients.