Home Care Inside Sales & Office Coordinator – Pikesville

Senior Helpers (US); Pikesville (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Senior Helpers Baltimore and Central Maryland seeks an Inside Sales and Office Coordinator to welcome families, explain home care services, and schedule in-home assessments. You will handle walk-ins, phone inquiries, and digital leads from the Pikesville office.

The role blends personal service with proactive inside sales. You will make outbound calls, send texts and emails, and follow up consistently to convert inquiries into scheduled assessments, while supporting events and general office

Qualifications

• Experience in inside sales, client intake, appointment setting, admissions, or a related customer-facing role.
• Strong phone communication and listening skills with empathy.
• Able to balance walk-ins, inquiries, and outbound follow-up with accurate records.

Responsibilities

• Maintain a welcoming, professional Pikesville office during scheduled hours.
• Welcome caregiver applicants and connect them with HR.
• Respond promptly to calls, texts, online inquiries, and referred leads.
• Explain services and pricing and guide families through the assessment process.
• Book in-home assessments and ensure proper hand-offs.
• Follow up with new inquiries and older leads until an assessment is booked.
• Record lead sources and appointment details in WellSky.
• Support marketing events and office readiness.

Skills

Inside sales

Client intake

Appointment setting

CRM

WellSky

Phone communication

Empathy

Tools

WellSky

Job description

Senior Helpers Baltimore and Central Maryland seeks an Inside Sales and Office Coordinator to welcome families, explain home care services, and schedule in-home assessments. You will handle walk-ins, phone inquiries, and digital leads from the Pikesville office.

The role blends personal service with proactive inside sales. You will make outbound calls, send texts and emails, and follow up consistently to convert inquiries into scheduled assessments, while supporting events and general office