Home Care Franchise Launch Coach

Pathways; Brecon (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

FirstLight Home Care is seeking a dynamic Launch Coach to guide franchise owners through the launch phase from our Cincinnati headquarters, helping them achieve sustainable growth and regulatory milestones. You will be the primary operational resource enabling exceptional care.

Responsibilities include end-to-end launch management, strategic coaching on planning and marketing, leading training sessions, and coordinating accounting/IT support during the launch until handoff to ongoing teams.

Qualifications

• Experience in home care operations or franchise support.
• Ability to coach stakeholders and identify roadblocks.
• Proficiency with CMS/CRM/ATS/LMS and MS Office/Google Suite.

Responsibilities

• End-to-End Launch Management for franchisees through pre-opening and licensure.
• Strategic coaching on business planning, projections, marketing and recruitment.
• Lead training sessions and manage curricula across platforms.
• Serve as primary operational resource during the launch phase.

Skills

Coaching

Stakeholder management

Travel flexibility

Tech savvy

Education

Associate degree or higher

Tools

CMS

CRM

ATS

LMS

MS Office

Google Suite

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Empower Home Care Entrepreneurs to Succeed from Day One

Are you a results-driven team member with experience in the home care industry? FirstLight Home Care is seeking a dynamic Launch Coach to guide new, transferring, and expanding franchise owners through the crucial launch phase of their business.

Operating out of our Cincinnati headquarters, you will serve as the primary operational resource and advisor to help franchisees achieve sustainable growth, meet regulatory milestones, and deliver exceptional care.

What You’ll Do

• End-to-End Launch Management: Guide franchisees through pre-opening procedures, state licensure, and accreditation processes using established launch checklists.
• Strategic Business Coaching: Hold weekly virtual consultations focused on business planning, 3-year projections, financial metrics, marketing, recruitment, and client retention strategies.
• Facilitate Training: Lead training sessions in Cincinnati and manage pre- and post-training curricula across internal platforms.
• Operational Leadership: Serve as the frontline point of contact for accounting, technology, client care, and general operational queries during the launch phase for new franchisees.
• Seamless Transitions: Partner with operations teams to track key success indicators and hand off fully operational franchisees to ongoing support teams.

What We’re Looking For

• Industry Experience: Experience in home care business operations, care coordination, human resources, business development, franchise support, ownership or management. Multi-unit or multi-state home care experience is a plus.
• Education: Associate degree or higher in a related field, or an equivalent combination of education and direct industry experience.
• Coaching skills: Ability to build and foster successful relationships with stakeholders including the ability to identify roadblocks and coach franchisees around them.
• Tech-Savvy: Working knowledge of home care platforms (CMS, CRM, ATS, LMS) alongside proficiency in MS Office and Google Suite.
• Travel Flexibility: Ability to travel occasionally as needed for franchise support and business conferences.
• Ability to meet physical demands of the job: Reasonable accommodation may be made to enable individuals with disabilities to perform the functions which include regularly being required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. For positions requiring travel, employees must have the ability to operate a motor vehicle or navigate public transportation, remain mobile in various environments (e.g., client sites, conference venues), and carry professional materials or equipment (e.g., laptops, presentation kits) while in transit.

Why FirstLight Home Care?

Join a dedicated franchise support team where your operational expertise directly translates into business success for entrepreneurs and compassionate care for clients and their families nationwide.