Director of Franchise Development

Home Helpers Home Care; United States; Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Home Helpers Home Care is seeking a Director of Franchise Development to lead domestic franchise growth under the Chief Development Officer. You will qualify, assess, and close deals with prospective owners, manage a pipeline, and coordinate visits to our NSC in Blue Ash, Ohio, or virtual Meet-the-Team-Day events.

The role requires a consultative seller mindset, building broker relationships, using FranConnect CRM, and delivering reports.

Qualifications

• Bachelor’s degree preferred.
• 5 years of successful sales experience with a proven track record of closing deals.
• Experience in franchise, healthcare, or related fields is a plus.
• Experience building relationships and managing pipelines with broker networks.
• Proficient in Microsoft Office and CRM tools like FranConnect.

Responsabilités

• Qualify, assess and close deals with prospective owners to support franchise development.
• Lead relationships with brokers, attend events, and generate territory leads.
• Educate brokers and prospects on brand and ownership opportunities.
• Manage the sales pipeline and provide reports as needed.

Connaissances

Interpersonal skills

Communication skills

Relationship building

Time management

Organizational skills

Formation

Bachelor’s degree preferred

Outils

FranConnect CRM

Microsoft Office

Description du poste

The Director of Franchise Development (FDC) will be a member of the Development team under the supervision of the Chief Development Officer. The FDC will be primarily responsible for the development of the Home Helpers® Home Care franchise domestically. This is a highly consultative sale that requires the FDC to possess the ability to quickly develop a rapport and build strong relationships with prospective owners, while educating them on our brand and franchise ownership opportunities. In this position, the FDC will qualify, assess and close deals while managing their pipeline and leads from the initial inquiry, to either a visit to the National Support Center (NSC, located in Blue Ash, Ohio) or a virtual event for a Meet-the-Team-Day (MTTD) visit, to the awarding of a franchise. Leads are provided, however FDC is ultimately responsible for meeting sales goals, whether it be through provided leads, franchise broker networks or prospecting candidates. He or she will also be responsible for documenting the progress and status of leads through our CRM application (FranConnect) or other reporting mediums and be expected to provide reports as needed or directed.

The ideal candidate is an experienced, solution franchise sales representative looking for a long-term, stable career and is financially-motivated with a true desire to help others achieve their goal of owning a business. A clear understanding of the phases of a franchise lifespan is essential to be able to confidently and tactfully address questions and concerns prospects may have during the sales process. The ability to work cohesively with other internal departments is also crucial to the success of the position.

Other support or administrative duties will apply as needed or directed.

1) Qualify, assess and close deals with prospective owners to support the development of the Home Helpers® Home Care franchise

• Quickly develop a rapport and build strong relationships with each lead to generate interest in purchasing a Home Helpers franchise
• Serve as the first-point-of-contact for new franchisees, guiding them through the sales process—from initial inquiry of our franchise to closing
• Work with established broker networks to build relationships, attend broker events, manage territory checks, and lead generation with objective to award territories to qualified candidates.
• Educate brokers and prospects on the brand and keep them engaged throughout the process, responding to questions and providing appropriate information
• Promptly and tactfully respond to and follow up with all inquiries and leads within his or her sales pipeline
• Deliver webinars and occasional in-person sales presentations
• Proactively stay organized and manage his or her pipeline throughout the sales process to effectively close deals in a timely manner
• Adhere to company standards while being held accountable for reaching sales goals and metrics defined within your compensation plan
• Document the progress and status of each lead through our CRM application (FranConnect), or through other reporting mediums with the ability to provide reports as needed or directed
• Travel up to 20% of the time, for our annual conference, team meetings, MTTD events, broker conferences, and other meetings as needed

2) Other duties, support and administrative tasks

• Support franchise development-oriented projects from inception to delivery
• Complete all required paperwork within the sales process
• Assist in facilitating Meet-the-Team-Day and other group or team meetings, as needed or directed
• Support and communicate brand quality standards, ensuring the representation of the Home Helpers mission, vision and BOLD value statement
• Perform other administrative duties and responsibilities as needed, or requested

Qualifications:

Education/Experience

• Bachelor’s Degree preferred
• 5 years of successful sales experience, with a proven track record of closing deals
• Strong competency in business analysis and development, with experience in sales or marketing
• Previous franchise, healthcare or equivalent preferred, but not required
• Experience building relationships and managing pipleines with broker networks
• Basic knowledge of Microsoft Office applications: Word, Excel, PowerPoint, Outlook, Teams and other general computer abilities and AI tools such as internet research

Skills—Specialized Knowledge—Abilities

• Excellent interpersonal and communication skills with the ability to influence and motivate others
• Professional written, verbal, and consultative communication skills with the ability to provide adequate and efficient follow-up
• Strong ability to earn and build trust; strong work ethic and follow-through
• Ability to provide solid customer service and exercise diplomacy and confidentiality
• Positive mindset and strong sense of purpose with the capacity to develop a passion for the company’s mission and vision
• Calm, organized, patient, diplomatic and confident demeanor in working with staff, franchisees, vendors, etc.
• Ability to work independently and prioritize a wide-ranging work load with excellent organizational skills

Working Conditions:

• Work hours at least 40 hours per week including evening and weekend hours to timely manage incoming and existing lead flow
• Work can be performed in or outside of the office as business needs dictate

Tools and Equipment Used

• Work computer, phone and other typical office equipment

Travel

• Up to 25%

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long periods of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Moderate lifting and carrying of deliveries, supplies, files, etc. – sometimes up to 40 lbs.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment or travel as required
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret