Home Care Field Supervisor - Mentor & Quality Coach

AmeriBest Home Care; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

AmeriBest Home Care is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Philadelphia and surrounding counties, ensuring compliance with company policies and Medicare regulations.

Responsibilities include evaluating PCAs, maintaining client care plans, and maintaining strong client relationships while supervising field staff and coordinating schedules.

Qualifications

• High School Diploma
• CNA or HHA certification preferred
• Associate's Degree or Equivalent Industry Experience Preferred
• At least one year of previous experience in health care.

Responsibilities

• Assesses new client needs upon admission and develops the initial care plan.
• Confirms schedule for care and follows up with clients to ensure that quality care is received.
• Performs in-person/virtual client reassessments and notifies Team Lead of any changes in the client's condition that may necessitate changes to the established care plan.
• Performs direct observation of PCAs for annual performance evaluation and provisional monitoring of newly hired staff.
• Assists in closing client care gaps and conducts unannounced home visits as necessary.
• Communicates client problems, concerns, changes, and complaints to appropriate staff, and prepares reports of incidents that could result in legal action.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Maintains daily schedule in HHAX and accurately completes visits in a timely manner.
• Participates in staff meetings, agency sponsored in-services, and team meetings, as directed.
• Performs other duties and assists with special projects as requested.

Skills

Active listening

Supervise staff

Customer service

Communication

Teamwork

Empathy

Education

High School Diploma

CNA or HHA certification preferred

Associate's Degree or Equivalent Experience Preferred

One year healthcare experience

Job description

AmeriBest Home Care is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Philadelphia and surrounding counties, ensuring compliance with company policies and Medicare regulations.

Responsibilities include evaluating PCAs, maintaining client care plans, and maintaining strong client relationships while supervising field staff and coordinating schedules.