Field Supervisor

AmeriBest Home Care; Philadelphia (Philadelphia County); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

AmeriBest Home Care is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Philadelphia and surrounding counties, ensuring compliance with company policies and Medicare regulations.

Responsibilities include evaluating PCAs, maintaining client care plans, and maintaining strong client relationships while supervising field staff and coordinating schedules.

Formación

• High School Diploma
• CNA or HHA certification preferred
• Associate's Degree or Equivalent Industry Experience Preferred
• At least one year of previous experience in health care.

Responsabilidades

• Assesses new client needs upon admission and develops the initial care plan.
• Confirms schedule for care and follows up with clients to ensure that quality care is received.
• Performs in-person/virtual client reassessments and notifies Team Lead of any changes in the client's condition that may necessitate changes to the established care plan.
• Performs direct observation of PCAs for annual performance evaluation and provisional monitoring of newly hired staff.
• Assists in closing client care gaps and conducts unannounced home visits as necessary.
• Communicates client problems, concerns, changes, and complaints to appropriate staff, and prepares reports of incidents that could result in legal action.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Maintains daily schedule in HHAX and accurately completes visits in a timely manner.
• Participates in staff meetings, agency sponsored in-services, and team meetings, as directed.
• Performs other duties and assists with special projects as requested.

Conocimientos

Active listening

Supervise staff

Customer service

Communication

Teamwork

Empathy

Educación

High School Diploma

CNA or HHA certification preferred

Associate's Degree or Equivalent Experience Preferred

One year healthcare experience

Descripción del empleo

The Field Supervisor is responsible for planning, coordinating, and documenting non-skilled
supervisory visits for the Philadelphia and surrounding county areas of clients following Home
Care policies and procedures. Field Supervisors assure compliance with local, state, and
federal laws, Medicare regulations, and established company policies and procedures.
The field supervisor is responsible for the direct supervision of the personal care assistant (PCA).
The field supervisor performs field evaluations and serves as a mentor and support for field staff

Essential Duties And Responsibilities

• Assesses new client needs upon admission and develops the initial care plan.
• Confirms schedule for care and follows up with clients to ensure that
  quality care is received.

• Performs in-person/virtual client reassessments and notifies Team Lead of any changes in
  the client's condition that may necessitate changes to the established care plan.

• Performs direct observation of PCAs for annual performance evaluation and provisional
  monitoring of newly hired staff.

• Assists in closing client care gaps and conducts unannounced home visits as necessary.
• Communicates client problems, concerns, changes, and complaints to appropriate staff,
  and prepares reports of incidents that could result in legal action.

• Maintains and develops positive relationships with existing and prospective clients,
  demonstrating excellent customer service and setting an example for other staff.

• Maintains daily schedule in HHAX and accurately completes visits in a timely manner.
• Participates in staff meetings, agency sponsored in-services, and team meetings, as
  directed.

• Performs other duties and assists with special projects as requested.

Required Skills And Abilities

Excellent active listening skills and a strong service orientation.
Able to supervise staff and coach them to improve functioning and overall agency
services.
Patient demeanor with the ability to relate to, empathize with, and show compassion
for a variety of personalities.
Good interpersonal, written, and verbal communication skills.
Ability to work as part of a team and maintain positive working relationships.

Education And Experience

High School Diploma
CNA or HHA certification preferred.

Associate's Degree Or Equivalent Industry Experience Preferred At

least one (1) year of previous experience in health care.
Proficient with Microsoft Office Suite or related software.
Must have the use of an automobile in good working condition, a valid driver's license,
and automobile insurance compliant with company policies.

Physical Requirements

Ability to move, transport, or position up to 50 pounds
Ability to move or traverse about in offices and/or client homes, including ascending
and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

A valid driver’s license and reliable personal vehicle are required for this position.