Home Care Field Supervisor: Care Quality & Compliance

Live Well Home Care; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Live Well Home Care in Honolulu, HI seeks a field supervisor to lead client visits, open cases, assess client environments, and ensure proper documentation and service delivery.

You will monitor caregiver performance, conduct follow-ups, maintain charts and personnel files, coordinate with the Branch Manager, and guide recruitment and training for new attendants. Strong communication and organization are essential.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

Responsibilities

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Documents all visits and communication with clients and caregivers.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.
• Provide verbal and/or face to face attendant orientations
• Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
• Maintaining an authorization / utilization percentage of 95% or greater
• Maintain compliance for all client charts by filing all forms timely and maintaining stacking order
• Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order
• Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file
• Maintain regular communication with clients and attendants to ensure satisfaction with service delivery
• Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints
• Assist with Client Admissions and Supervisory Visits when requested by Branch Manager
• Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager
• Assist with recruiting, hiring, and orienting new attendants
• Provide new attendants with access and support for the online training platform
• Provide ongoing training and coaching to attendants when needed
• Complete timely annual performance evaluations for all attendants
• Completes other assignments as requested and assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Tools

Microsoft Office Suite

Job description

Live Well Home Care in Honolulu, HI seeks a field supervisor to lead client visits, open cases, assess client environments, and ensure proper documentation and service delivery.

You will monitor caregiver performance, conduct follow-ups, maintain charts and personnel files, coordinate with the Branch Manager, and guide recruitment and training for new attendants. Strong communication and organization are essential.