Home Care Coordinator - Bilingual SPA/ENG

City of Lincoln; New York (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

People Care in Brooklyn seeks a full-time Home Care Coordinator to manage end-to-end caseload, staff scheduling, and client coverage from our Brooklyn office.

You will match aides to clients by language, geography, and schedule, ensuring continuity of care and timely responses to changes in needs.

Qualifications

• High school diploma required.
• 1+ year of home care coordination or scheduling experience.
• Fluency in HHAeXchange or a comparable EVV system.

Responsibilities

• Manage end-to-end caseload, ensuring every authorized client is staffed and shifts are covered.
• Match aides to clients by language, geography, schedule, and preferences to maintain continuity.
• Maintain EVV records in HHAeXchange and resolve discrepancies daily.
• Handle scheduling and adjust for call-outs with minimal service disruption.
• Document authorizations, case notes, and records to stay audit-ready.

Skills

Bilingual English and Spanish

Home care coordination

EVV systems

Education

High school diploma

Tools

HHAeXchange

Job description

• Location 1649 61st Street,Brooklyn, NY, 11204,United States
• Base Pay $25.00 - $27.00 / Hour
• Employee Type Regular Full Time
• Required Degree High school
• Manage Others No

Contact information

• Name Admin HR

Pay

$25.00 - $27.00 per hour

OFFICE & SCHEDULE

100% on-site, 40 hours per week, at our Brooklyn office at 1649 61st Street. This work depends on being in the room with the coordination team.

Required

Bilingual English and Spanish

People Carehas served New York patients and families for 50 years. We employ roughly 4,300 caregivers across New York City and Long Island. This seat owns a NHTD and managed care case list — you decide who is staffed, what gets covered, and what does not fall through.

WHAT YOU OWN

• Your case list, end to end.Every authorized client staffed, every shift covered, continuity of care held. This is the one outcome the seat is measured on.
• Aide-to-client matching.Matched on language, geography, schedule and client preference — and kept stable over time, because continuity is the whole point.
• Scheduling and EVV integrity.Accurate records in HHAeXchange, with the exception queue worked daily so missed and unverified visits are resolved same-day.
• Coverage under pressure.Call-outs, schedule changes and gaps managed without a break in service. No-call/no-show escalated immediately per the hold process.
• Program documentation.Authorizations, case notes and records kept current and audit-ready against NHTD and managed care requirements.

WHO YOU ARE

You are someone who cares deeply about older adults and the aides who serve them. You are transparent — you surface a coverage problem early rather than hoping it resolves itself. You go beyond what the task asks when a client's care depends on it. You row together with clinical, compliance and billing rather than working around them.

• 1+ year or moreof home care coordination or scheduling experience.
• HHAeXchange fluency, or a comparable scheduling / EVV system.
• A full case list, held without losing detail.You prioritize under pressure and nothing quietly slips.
• Clear, calm communication with clients, families and aides — including the difficult conversations.
• Comfort in a structured operating system(we run on EOS).

NICE TO HAVE

• Experience with NHTD and managed care, or a waiver or managed-care program (NHTD, CDPAP, MLTC).
• Bilingual in any language spoken by our client population.

WHY THIS SEAT MATTERS

People Care has served New York patients and families for 50 years. NHTD clients are older New Yorkers who are able to stay in their own homes because someone reliable shows up. When this seat is done well, that continuity holds — the same trusted aide, on time, who knows the client. When it is done poorly, an older adult is left without care that day.

WHAT YOU GET

Full-Time Stability. 40 hours per week in a 50-year Brooklyn institution.

People Care is an Equal Opportunity Employer. The agency and its personnel respect the confidentiality of patients, their families and agency employees. Strict adherence to agency Health Insurance Portability and Accountability Act and People Care's policies and procedures regarding confidentiality is required.