Home Care Coordinator

Castle Rock Home Care; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Ongoing training

Job summary

Castle Rock Home Care in New York City is seeking a reliable Home Care Coordinator to manage in-home services across NYC, ensuring compliance with NY DOH regulations and coordination of Medicaid, private pay, and MLTC plans.

This role requires strong scheduling skills, knowledge of NYC home care operations, and the ability to work in a fast-paced, high-volume environment.

Qualifications

• 1+ year experience in a NYC home care agency (LHCSA/CHHA/MLTC preferred).
• Strong knowledge of Medicaid home care services in NYC.
• Familiarity with EVV systems and home care software.
• UAS-NY knowledge is a plus.

Responsibilities

• Coordinate and schedule HHAs and PCAs across NYC boroughs.
• Manage cases involving Medicaid and MLTC-authorized hours.
• Maintain and update Plans of Care per physician and MLTC authorization.
• Liaise between clients, families, caregivers and MLTC case managers.
• Ensure HIPAA compliance and EVV accuracy.
• Handle on-call coverage and last-minute schedule changes.
• Maintain documentation for audits and DOH inspections.
• Verify caregiver credentials and training compliance.
• Address client concerns and service issues promptly.

Skills

Multitasking

Problem solving

Communication

Coordination

Attention to detail

Staffing management

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

EVV systems

Home care software

Job description

We are seeking a reliable and detail-oriented Home Care Coordinator to manage in-home care services throughout New York City. The coordinator will ensure all services are delivered in compliance with New York State Department of Health regulations while supporting clients enrolled in Medicaid, private pay, and Managed Long-Term Care plans.

This role requires strong scheduling skills, knowledge of NYC home care operations, and the ability to work in a fast-paced, high-volume environment.

Key Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs
• Manage cases involving Medicaid and MLTC-authorized hours
• Maintain and update Plans of Care (POC) per physician and MLTC authorization
• Serve as liaison between clients, families, caregivers, and MLTC case managers
• Ensure compliance with HIPAA and NYS privacy laws
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance
• Handle call-outs, emergency coverage, and last-minute schedule changes
• Maintain accurate documentation for audits and New York State Department of Health inspections
• Verify caregiver credentials and track in-service training requirements
• Address client concerns, incident reports, and service issues promptly

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1+ year experience in a NYC home care agency (LHCSA, CHHA, or MLTC environment strongly preferred)
• Strong knowledge of Medicaid home care services in NYC
• Experience with scheduling high-volume cases and multiple borough coverage
• Familiarity with EVV systems and home care software
• Knowledge of UAS-NY is a plus

Skills & Competencies

• Strong multitasking and problem-solving skills
• Ability to work under pressure in a fast-paced NYC environment
• Excellent communication and coordination abilities
• Attention to detail and compliance-focused mindset
• Ability to manage frequent staffing changes and urgent needs

Work Environment

• Office-based role in NYC with occasional field coordination
• May require rotating on-call availability (evenings/weekends)
• Fast-paced, high-volume scheduling environment

Benefits

• Paid time off (sick leave in compliance with NYC law)
• Opportunities for growth within the agency
• Ongoing training and professional development