Scheduling Coordinator- Home Care

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k plan

Mileage reimbursement

Job summary

Personal Touch Home Care in Brooklyn, NY is seeking a Home Care Scheduling Coordinator to manage and coordinate patient care schedules in a full-time, in-person role. Weekend work is required on occasion.

You will match clients with caregivers based on needs and availability, maintain accurate records, and communicate with clients, families, and clinical staff to ensure timely, compliant services. Bilingual English and Mandarin or Spanish is encouraged.

Qualifications

• 1 to 3 years’ experience as a Home Care Coordinator.
• Excellent written and verbal communication.
• Strong time management and organizational skills.
• Proficient in Microsoft 365 suite.
• Ability to multitask and stay adaptable.

Responsibilities

• Coordinate scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordinate with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and elevate issues to supervisors.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Multitasking

Adaptability

Tools

Microsoft 365

HHAeXchange

Outlook

Excel

Word

Teams

Job description

Brooklyn, NY

Multiple openings available – Seeking bilingual candidates fluent in:

• English & Mandarin Chinese
• English & Spanish

This is a full-time in person position.

You MUST be able to work some weekends, remote.

Pay: $21.00-$25.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall wellness and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Home Care Scheduling Coordinator is responsible for coordinating and scheduling patient care. The Home Care Coordinator is responsible for coordinating and overseeing home care services to ensure clients receive timely, high-quality, and compliant care. This role serves as a liaison between clients, caregivers, clinical staff, and external partners, ensuring care plans are implemented effectively and services meet regulatory and organizational standards.

Responsibilities:

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and elevate issues to supervisors.
• Perform other duties as assigned.

Qualifications:

• Strong communication, skill, both written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAX experience preferred.
• 1 to 3 years' experience as a Home Care Coordinator.
• Ability to multitask.

Desired Skills and Experiences:

• Home health care experience
• Experience with HHAeXchange Homecare Application
• Call center customer service representative
• Microsoft Office 365 applications

TEAMs

Outlook

Excel

Word

Pay: $21.00-$25.00 per hour

Job Type: Full-time