Care Coordination Specialist: Client & Caregiver Success

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. is looking for a Patient Care Coordinator in Baltimore, Maryland, to oversee the daily coordination of caregiver schedules. This role ensures all client cases are adequately staffed while balancing caregiver availability and client needs. Candidates should possess strong organizational and communication skills, with a preferred degree in Healthcare Administration or Business. Experience in home care scheduling is a plus. The position offers an opportunity to significantly impact client satisfaction and caregiver retention.

Qualifications

• 1+ year of experience in scheduling, coordination, or operations in home care preferred.
• Experience managing multiple schedules or high-volume coordination tasks is essential.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Conduct new client welcome calls and assist with onboarding and service setup.
• Manage and maintain active client cases, ensuring all shifts are fully staffed.
• Track and resolve missed visits and scheduling discrepancies promptly.
• Respond to client concerns and escalate issues when necessary.

Skills

Communication skills

Problem-solving skills

Organizational skills

Time management

Education

Associate or Bachelor’s degree in Healthcare Administration, Business, or related field

Job description

Kaizen Lab Inc. is looking for a Patient Care Coordinator in Baltimore, Maryland, to oversee the daily coordination of caregiver schedules. This role ensures all client cases are adequately staffed while balancing caregiver availability and client needs. Candidates should possess strong organizational and communication skills, with a preferred degree in Healthcare Administration or Business. Experience in home care scheduling is a plus. The position offers an opportunity to significantly impact client satisfaction and caregiver retention.