Home Care Client Success & Coordination Specialist

Caring Family Home Care Services Ll; False Pass (AK); On-site; USD 25,000 - 28,000; Full time

Job summary

Caring Family Home Care Services Ll is seeking a Client Coordinator to develop and manage consumer plans of care for an assigned caseload, ensuring high-quality home care within regulatory guidelines.

You will conduct in-home assessments, document care activities in the HHA Exchange system, and liaise with Home Care Attendants to ensure accurate visit times and service delivery. Bilingual Spanish required; valid driver's license and reliable vehicle essential.

Qualifications

• At least 2 years of coordination or management experience in a health care or home care environment.
• Valid driver’s license and daily access to a reliable vehicle.
• Bi-lingual in Spanish is required.

Responsibilities

• Maintains assigned caseload of consumers and Home Care Attendants.
• Conducts in-home assessments and wellness calls to identify care needs.
• Documents assessments and visits in the consumer record (HHA Exchange).
• Ensures accurate visit times and addresses discrepancies with attendants.
• Communicates with attendants about service hours and escalates issues as needed.
• Provides excellent consumer service and advocacy.
• Performs other department tasks as assigned.

Skills

Case management

Customer service

Organization

Communication

Documentation

Education

2+ years coordination/management experience

Valid driver’s license

Reliable vehicle (daily access)

Bi-Lingual (Spanish)

Job description

Caring Family Home Care Services Ll is seeking a Client Coordinator to develop and manage consumer plans of care for an assigned caseload, ensuring high-quality home care within regulatory guidelines.

You will conduct in-home assessments, document care activities in the HHA Exchange system, and liaise with Home Care Attendants to ensure accurate visit times and service delivery. Bilingual Spanish required; valid driver's license and reliable vehicle essential.