Home Care Client Services Manager

bayada; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Springfield, MO habilitation office. This role focuses on delivering compassionate, high-quality home health care while coordinating client services, scheduling, and team collaboration in a dynamic nonprofit-like setting.

You will build strong relationships with clients, referral sources, and community organizations, while monitoring metrics and partnering with Clinical Managers to support field staff.

Qualifications

• Bachelor degree is required.
• Scheduling experience required.
• Experience with the I/DD population preferred.
• Prior medical office or home care experience preferred.
• Prior supervision experience a plus.
• Demonstrated ability to take on increased responsibility and achieve goals.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and manage emergent scheduling issues.
• Manage caseload and proactively grow it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics to maintain effective fiscal management of the caseload.
• Partner with Clinical Managers to supervise and support field employees.

Skills

Scheduling experience

Education

Bachelor degree

I/DD population experience

Medical office/home care experience

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Springfield, MO Habilitation Office .

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Scheduling experience required
• Experience with the I/DD population preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work - Make a meaningful impact in the Springfield Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

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#LI-RX

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.