Home Care Client Services Manager

bayada; Winter Park (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive Benefits

Work-Life Balance

Career Growth

Equal Opportunity Employer

Job summary

BAYADA Home Health Care in Winter Park, FL is hiring a Client Services Manager to lead client services and scheduling for a growing home health care team.

The role focuses on superior service delivery, relationship building with clients and providers, and proactive caseload growth while collaborating with Clinical Managers to support field staff.

The position offers competitive wages, comprehensive benefits, and a Monday–Friday schedule consistent with BAYADA's commitment to work-life balance.

Qualifications

• Bachelor's degree required.
• Experience staffing/scheduling at a home care agency preferred.
• Supervisory experience a plus.
• Proven ability to grow caseload and manage client services.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and scheduling issues.
• Manage caseload with growth expectations.
• Build relationships with clients, referral sources, payors, and community orgs.
• Develop strong, communicative relationships with the team.
• Monitor caseload metrics for fiscal management.
• Partner with Clinical Managers to supervise field staff.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor's degree

Tools

Electronic medical records (EMR)

Job description

BAYADA Home Health Care has an immediate opening for Client Services Manager in Winter Park, FL!

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Comparable experience staffing/scheduling at a home care agency preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skill

Why y ou'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work - Make a meaningful impact in the Orlando Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.