Home Care Care Scheduler

Alana-Home-Care; Franklin (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Alana Home Care is seeking a Full Time Scheduler to join our team in Tennessee. You will schedule employees according to client care plans, manage changes, and ensure uninterrupted services. The role emphasizes clear communication with clients and families to resolve issues and coordinate care.

Ideal candidates have a high school diploma (associate degree preferred) and scheduling experience in home care. Strong organizational skills, reliability, and ability to pass background checks are

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1 year scheduling experience in home care or similar field preferred
• Excellent oral and written communication skills, able to listen effectively
• Ability to work independently, maintain client confidentiality and meet deadlines
• Strong organization, time management and decision-making skills
• Professional appearance and demeanor; reliable transportation and valid license

Responsibilities

• Schedule employees per client care plans and intake
• Enter and adjust schedules in the scheduling system as needed
• Provide coverage to ensure care plans are followed without interruption
• Coordinate with team to manage client care aspects
• Deliver seamless care coordination in person and by phone
• Address client and family concerns to ensure needed services are provided

Skills

Scheduling

Communication

Time management

Interpersonal skills

Organizational skills

Microsoft Word

Microsoft Excel

Scheduling software

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Scheduling program

Job description

Are you looking for something different in your career? Our passion for client care is second to none and we are currently hiring! Alana offers competitive pay; benefits package including health and welfare benefits, Paid Time Off, 401k retirement plan with generous company match and more.

Alana Home Care is currently seeking a Full Time Scheduler to join our growing team. We have an immediate opportunity to work with our clients in Tennessee. We make no exceptions in trying to hire the best in every position and we hope that next great hire is you!

Job Responsibilities Include:

• Schedules employees as directed by client's care plan established upon intake.
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• Works with other team members to coordinate various aspects of a client’s care.
• Provide seamless care coordination in person and over the phone to ensure a smooth client experience.
• Work with clients and their families to address various issues that may arise to ensure they are getting resolution as well as receiving the services needed.

Requirements

Job Requirements:

• Must have high school diploma or equivalent. Associate degree preferred but not required.
• One (1) year of experience in scheduling home care, elder or disability care capacity preferred but not required.
• Excellent oral and written communication skills and the ability to listen effectively.
• Ability to work independently, maintain client confidentiality and meet deadlines.
• Effective interpersonal and good decision-making skills
• Excellent organization and time management skills
• Professional appearance and demeanor.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must be able to pass background check and drug test.
• Must have reliable transportation, valid driver’s license and auto insurance to complete job duties.