Scheduling Coordinator

Trusted Ally Home Care; Knoxville (TN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401k

Unlimited PTO

Job summary

Trusted Ally Home Care in Knoxville, TN is seeking a Scheduling Coordinator to manage direct care staff scheduling for clients and staff. The role requires maintaining schedules across Google Sheets, IGEA, and other systems, and coordinating day-to-day changes with caregivers and clients.

You will work in a hybrid office setting with in-office requirements at our Knoxville office, offering growth opportunities and a comprehensive benefits package including medical, dental, vision, 401k, and

Qualifications

• H.S. Diploma or GED required.
• Prior scheduling experience preferred.
• Home Care experience required.
• Proficient with MS Office, Google Suite, and scheduling software.
• Strong interpersonal, organizational and communication skills.
• Excellent organizational and time management abilities.
• Self-starter, comfortable with remote work.

Responsibilities

• Coordinate and maintain direct care staff scheduling for clients and staff.
• Develop, implement, and adjust scheduling procedures to optimize agency needs.
• Create and maintain up-to-date staff schedules via Google Spreadsheets, IGEA, and other systems.
• Schedule staff for call outs, sick leave, vacation, and long-term leave.
• Contact care providers and clients regarding day-to-day changes.
• Maintain call-off report and monitor caregiver call-offs and reasons.
• Identify caregiver challenges and communicate solutions to the Director of Nursing.
• Schedule in advance, reauthorization nursing visits in IGEA within 15 days from end of each 60-day period.
• Monitor caregiver hours to minimize overtime.

Skills

MS Office

Google Workspace

Scheduling software

Communication skills

Time management

Organizational skills

Remote work

Education

High School Diploma or GED

Tools

MS Office Suite

Google Office Suite

Scheduling program

Job description

Careers

Join our team! Trusted Allyis a premier employer in the home healthcare industry.

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Position: Scheduling Coordinator Location: Knoxville, TN
Job Id: 568 # of Openings: 1 Who We Are: Trusted Ally Home Care is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear-exposed employees in the comfort of their homes. TAHC has been serving families and their loved ones since 2010. After witnessing the impact that quality home care services brought to her grandfather's life, our co-founder Candace Honeywell, was determined to bring the same level of care to everyone we serve. Together, with co-founder Alexander Page, they are committed to driving positive change in home health care.

Job Summary:
The Scheduling Coordinator is responsible for coordinating and maintaining the direct care staff scheduling for TAHC Home Care clients and staff.

Duties

• Understands and adheres to established TAHC Home Care policies and procedures.
• Develops, implements, and adjusts scheduling procedures to optimize agency, caregiver, and client needs.
• Creates and maintains up-to-date staff schedules via Google Spreadsheets, IGEA platform and other systems.
• Provides scheduling of staff for call outs, sick leave, vacation, long‑term leave.
• Contacts care providers and clients regarding day‑to‑day changes.
• Maintains call‑off report, monitoring caregiver call‑offs and reasons.
• Identifies caregiver team challenges and communicates problem and proposed solutions to the Director of Nursing.
• Schedules in advance, Reauthorization Nursing visits in IGEA within 15 days from the end of each 60‑day IGEA certification period.
• Monitors caregiver hours worked by week and minimizes scheduling shifts that put caregivers into Overtime pay.

Requirements

• H.S. Diploma or GED.
• Prior scheduling experience preferred.
• Home Care experience required.
• Computer skills including but not limited to MS Office Suite, Google Office Suite and Scheduling program.
• Interpersonal, organizational and communication skills.
• Excellent organizational and time management skills.
• Self‑Starter able to work effectively and efficiently in a remote capacity.
• Brings a proactive, goal‑driven focus to the role, identifying issues and solutions as early as possible to scale scheduling procedures for agency growth.

Additional Information:

• Hybrid schedule with in‑office requirements at our Knoxville Office.
• Comprehensive medical, dental, vision, 401k, unlimited PTO benefits package included.
• Competitive salary $42,000- $54,000 commensurate with experience.
• Opportunities for professional development and growth within the organization.
• Dynamic and supportive work environment with passionate colleagues.

Pay Range: $42,000 - $54,000 per year