Home Care Agency Caregiver Scheduling Coordinator

Harmony At Home Senior Care; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Harmony At Home Senior Care in Plano, TX is seeking an experienced Home Care Scheduling Coordinator to join our office team. This is a full-time, on-site role with a 40-hour work week and a schedule that includes Mondays, Fridays, and at least one weekend day.

The ideal candidate has prior scheduling experience with a home care or home health agency and excels at managing caregiver/client schedules, filling shifts, handling call-outs, and communicating clearly with clients and caregivers.

Qualifications

• Must have previous scheduling experience with a home care or home health agency.
• Experience managing caregiver or client schedules across multiple calendars.
• Ability to fill open shifts and respond to scheduling changes promptly.
• Strong communication with caregivers, clients and families about coverage and changes.
• Ability to manage last-minute changes without losing organization.

Responsibilities

• Manage and maintain caregiver and client schedules.
• Fill open shifts and respond to scheduling changes.
• Handle caregiver call-outs, lateness and coverage needs.
• Match caregivers with clients based on availability, location, skills, reliability and client needs.
• Communicate schedule assignments and changes with caregivers and with clients/families.
• Review caregiver availability and build schedules that maximize consistency.
• Identify scheduling problems before shifts go uncovered.
• Coordinate last-minute coverage when unexpected changes occur.
• Monitor schedules and follow up on attendance concerns.
• Collaborate with management to maintain continuity of care.
• Document scheduling communications and important changes accurately.

Skills

Caregiver scheduling

Healthcare scheduling

Schedule management

Communication skills

Attention to detail

Problem solving

Team coordination

Tools

Scheduling software

Job description

Harmony At Home Senior Care - Plano, TX
Full-Time | 40 Hours per Week | On-Site

Harmony At Home Senior Care is looking for an experienced Home Care Scheduling Coordinator to join our office team in Plano.

This is not an entry-level scheduling position. We are specifically looking for someone who has previous scheduling experience with a home care or home health agency and understands the fast-paced, constantly changing nature of caregiver scheduling.

If you have experience managing caregiver schedules, filling open shifts, responding to call-outs, communicating with clients and caregivers, and keeping multiple schedules organized at the same time, we would like to hear from you.

Schedule

This is a full-time, 40-hour-per-week position working 5 days per week.

We offer flexibility in which five days make up your regular schedule; however, applicants must be available to work:

• Mondays

• Fridays

• At least one weekend day each week

Your regular workweek will be discussed and selected during the interview process. Once hired, your agreed-upon schedule will become your regular set schedule.

This position is ideal for someone who appreciates having some flexibility in selecting their workweek while still maintaining a consistent, predictable schedule.

What You'll Be Doing

As a Scheduling Coordinator, you will play an important role in making sure our clients receive reliable care and our caregivers have clear, well-managed schedules.

Responsibilities include:

• Managing and maintaining caregiver and client schedules

• Filling open shifts and responding to scheduling changes

• Handling caregiver call-outs, lateness and coverage needs

• Matching caregivers with clients based on availability, location, skills, reliability and client needs

• Communicating schedule assignments and changes with caregivers

• Communicating with clients and families regarding coverage and scheduling

• Reviewing caregiver availability and building schedules that maximize consistency

• Identifying potential scheduling problems before they result in uncovered shifts

• Coordinating last-minute coverage when unexpected changes occur

• Monitoring schedules throughout the day and following up on attendance concerns

• Working closely with management and other office team members to maintain continuity of care

• Documenting scheduling communication and important changes accurately

Required Experience

Previous scheduling experience with a home care or home health agency is required.

We are specifically seeking applicants who already understand the unique challenges of scheduling field caregivers for clients receiving care in their homes.

Applicants should have experience with:

• Caregiver or healthcare staff scheduling

• Managing multiple employee schedules simultaneously

• Filling call-outs and last-minute openings

• Communicating professionally with caregivers, clients and families

• Managing frequent schedule changes without losing organization

• Working with scheduling software or electronic scheduling systems

• Prioritizing urgent staffing needs while continuing to manage routine responsibilities

Applicants without previous home care or home health agency scheduling experience will not be considered for this position.

Who Does Well in This Role?

Home care scheduling requires more than putting names into open shifts. The right person needs to be able to look at the entire schedule, recognize problems, communicate effectively and find solutions quickly.

We are looking for someone who is:

• Highly organized

• Dependable and consistent

• Comfortable working in a fast-paced environment

• Confident communicating by phone

• Able to handle changing priorities

• Calm when dealing with call-outs and urgent staffing needs

• Persistent when working to fill difficult shifts

• Comfortable making decisions and solving problems

• Able to communicate professionally with both employees and clients

• Detail-oriented with strong follow-through

You should be someone who sees an uncovered shift as a problem that needs a solution—not simply something to pass along to someone else.

Job Type: Full-Time
Expected Hours: 40 hours per week
Work Location: On-site in Plano, Texas