Experienced Scheduler

Synergy HomeCare; Knoxville (TN); Presencial; USD 40 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Teladoc

Resumo da oferta

SYNERGY HomeCare in Knoxville is seeking an experienced Scheduling Coordinator to join our fast-paced team. This role coordinates caregiver schedules, maintains client coverage, and ensures reliable care.

You will match caregivers to clients, manage high-volume scheduling, and communicate schedule changes promptly with staff and clients. A strong, organized communicator with attention to detail thrives here.

Qualificações

• Previous professional scheduling experience is REQUIRED.
• High-volume scheduling experience is strongly preferred.
• Home care, healthcare, staffing, or other workforce scheduling experience preferred.
• High school diploma or equivalent required.

Responsabilidades

• Coordinate and maintain caregiver and client schedules.
• Manage a high volume of scheduling needs, changes, call-offs, and coverage requests.
• Match caregivers with clients based on availability, location, skills, personality, and client needs.
• Communicate schedule changes promptly with caregivers, clients, and office staff.
• Maintain accurate caregiver availability, requested time off, vacations, and sick time.
• Follow up with newly hired caregivers and explain scheduling expectations and processes.
• Build strong professional relationships with caregivers and clients.
• Quickly problem-solve scheduling conflicts and last-minute coverage needs.
• Maintain accurate scheduling documentation and records.
• Work closely with management to achieve staffing, scheduling, and client service goals.

Conhecimentos

Scheduling experience

High-volume scheduling

Communication skills

Time-management

Independent work

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Scheduling Coordinator – SYNERGY HomeCare

Location: North Knoxville – Callahan Drive Exit
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Starting Pay: $20/hour plus commission, negotiable based on experience

Experience the SYNERGY HomeCare difference! We are united by one purpose: bringing wholehearted, life-energizing care to as many people as possible, on their terms and in their own homes.

We are seeking an experienced, organized, and dependable Scheduling Coordinator to join our fast-paced team. This position plays a critical role in coordinating caregiver schedules, maintaining client coverage, and ensuring our clients receive consistent and dependable care.

Compensation & Benefits

• Starting pay of $20/hour, negotiable based on experience
• If starting at $20/hour, performance and compensation review after 90 days
• Commission structure eligibility after 120 days, based on performance and established KPIs
• Paid Time Off (PTO)
• Medical, dental, and vision insurance offered
• FREE Teladoc
• Major holidays off
• Monday–Friday, 9:00 AM–5:00 PM schedule
• Opportunity for continued growth based on performance

Primary Responsibilities

• Coordinate and maintain caregiver and client schedules
• Manage a high volume of scheduling needs, changes, call-offs, and coverage requests
• Match caregivers with clients based on availability, location, skills, personality, and client needs
• Communicate schedule changes promptly with caregivers, clients, and office staff
• Maintain accurate caregiver availability, requested time off, vacations, and sick time
• Follow up with newly hired caregivers and explain scheduling expectations and processes
• Build strong professional relationships with caregivers and clients
• Quickly problem-solve scheduling conflicts and last-minute coverage needs
• Maintain accurate scheduling documentation and records
• Work closely with management to achieve staffing, scheduling, and client service goals

On-Call Expectations

After 120 days of employment and completion of training, this position will participate in one evening of on-call coverage as assigned.

Required Qualifications

• Previous professional scheduling experience is REQUIRED
• High-volume scheduling experience is strongly preferred
• Home care, healthcare, staffing, or other workforce scheduling experience preferred
• High school diploma or equivalent required
• Ability to manage a fast-paced schedule with frequent changes and competing priorities
• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Strong attention to detail and follow-through
• Confident problem-solving skills, especially when handling call-offs and last-minute changes
• Self-motivated, dependable, and able to work independently while contributing to a team

Who We’re Looking For

This is not an entry-level scheduling position. We are looking for someone who is already comfortable managing schedules, handling frequent changes, communicating with multiple people, and finding solutions quickly.

If you thrive in a high-volume, fast-paced environment, enjoy building relationships, and take pride in keeping schedules organized and fully staffed, we would love to hear from you.