Home‑Based Wide-Format Service Technician | Travel & Training

Pacific Office Automation Inc.; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matched 401(k)

PTO / Vacation / Sick Leave

FSA/HSA programs

Company vehicle

Ongoing manufacturer training

Job summary

Pacific Office Automation Inc. is seeking a Wide Format Service Technician who can work from home with about 50% travel across the Central and Eastern United States.

The role involves supporting customers with installation, training, and ongoing maintenance of wide format production printers. You will diagnose, repair, and upgrade equipment, coordinate installations, and provide expert guidance on color management and production workflows.

Qualifications

• 2-6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.
• Advancement and growth opportunities into leadership roles
• Collaborative team-oriented environment
• Medical, Dental, Vision, and Life Insurance
• Matched 401(k)
• PTO, Vacation, and Sick Leave
• FSA/HSA programs
• Company vehicle provided for business and personal use
• Ongoing manufacturer training and certification opportunities

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations are met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Field service experience

Customer service

Networking knowledge

Windows OS

Troubleshooting

Travel availability

Tools

Canon wide format printers

Onyx software

RIP workflows

Remote support tools

Job description

Pacific Office Automation Inc. is seeking a Wide Format Service Technician who can work from home with about 50% travel across the Central and Eastern United States.

The role involves supporting customers with installation, training, and ongoing maintenance of wide format production printers. You will diagnose, repair, and upgrade equipment, coordinate installations, and provide expert guidance on color management and production workflows.