Holiday Season Donor Services Associate

Metropolitan Ministries Inc; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Metropolitan Ministries seeks a Customer Service Associate to support the Tampa Bay community during the holiday season. You will manage donor reception, assist with donation intake, and coordinate with volunteers to ensure smooth operations.

Responsibilities include tallying donations, recording donor data, and generating receipts while collaborating with Metropolitan Ministries staff and volunteers. This role is on-site and runs during November and December.

Qualifications

• Must work within a multi-disciplinary team and communicate effectively in English.
• Dependable, mature, and sensitive to diversity and faith.
• Organized, detail-oriented, and professional in handling job matters.
• Customer service-oriented and helpful attitude.

Responsibilities

• Greet and thank donors at drop-off and drive-through donation areas.
• Collect donations; tally by weight or count and issue receipts.
• Capture donor information digitally and email receipts.
• Oversee donation sorting and supervise volunteers.
• Assist with protein counts in tracking software.
• Support Holiday Volunteer Leaders during distribution days.

Skills

Teamwork

Effective communication

Dependable

Professionalism

Customer service

Education

High School Diploma or GED

Job description

Metropolitan Ministries seeks a Customer Service Associate to support the Tampa Bay community during the holiday season. You will manage donor reception, assist with donation intake, and coordinate with volunteers to ensure smooth operations.

Responsibilities include tallying donations, recording donor data, and generating receipts while collaborating with Metropolitan Ministries staff and volunteers. This role is on-site and runs during November and December.