Seasonal Customer Service Associate

Metropolitan Ministries Inc; Holiday (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Metropolitan Ministries is seeking a Customer Service Associate to support the Tampa Bay holiday drive by greeting donors, guiding donation flow, and supervising volunteers. You will collect donations, record donor information, and help ensure accurate counts and receipts while working with staff and volunteers in a busy seasonal setting.

The role emphasizes teamwork, dependability, and a compassionate approach to community service during November and December, with a Monday–Saturday schedule

Qualifications

• Must communicate effectively in English and work within a multi-disciplinary team.
• Depencability and maturity to handle sensitive situations with diversity awareness.
• Ability to plan, organize, and attend to detail in a fast-paced donation setting.

Responsibilities

• Greet and thank each donor dropping off donations or driving through donor collection areas.
• Assist with collecting donations and tally by weight or count.
• Record donor bio information and donation amounts for receipts.
• Oversee and participate in donation sorting as needed and train volunteers.
• Ensure protein counts are recorded in tracking software.
• Guide Holiday Volunteer Leaders during distribution days.
• Support Metropolitan Ministries in other tasks as assigned.

Skills

English communication

Team collaboration

Dependable

Diversity sensitivity

Education

High School Diploma or GED

Job description

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

Salary: $18.00

Schedule: Monday - Saturday

Assignment: 10/5/2026 - 12/30/26

Job Functions:

Our Customer Service Associate (CSA) will participate in supporting the Tampa Bay community through running and supervising donor receiving and donor lane operations during the months of November and December. The CSA will work assisting with donations being dropped off, interacting with donors, supervising volunteers, and periodically reporting donation counts. The CSA will work as a member of a large, fun team. The CSA will work directly with the public, Metropolitan Ministries employees, and volunteers. The Customer Service Associate will help provide vital support to Metropolitan Ministries and those we serve. Come join us and witness first‑hand how this amazing community rallies to support those in need, especially during the holiday season. Your participation in this holiday season tradition will help provide a happy holiday for so many!

Essential Responsibilities:

• Responsible for greeting and thanking each donor who drops off donations or drives through donor collection areas.
• CSA will assist with collecting donations which will be tallied by weight and/or count.
• CSA will collect donor bio information digitally, record donation amounts, which will digitally send donor an emailed receipt.
• CSA will oversee and participate in donation sorting as needed.
• CSA will train and oversee volunteers who will perform these same tasks.
• CSA will assure protein counts are recorded in appropriate tracking software.
• During distribution days, CSA will be available to guide and assist Holiday Volunteer Leaders.
• Support Metropolitan Ministries in other tasks as assigned.

Requirements

Education and Experience:

High School Diploma or GED completed.

Skills Requirements:

Must be able to work within a multi-disciplinary team framework; must be able to communicate effectively in English; must be dependable; demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity; ability to plan and organize work and attend to detail; ability to handle job‑related matters in a professional and diplomatic manner. Customer service‑oriented, positive, and helpful attitude.

Physical Requirements:

Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job‑related issues and stress. Must be able to lift 40 lbs and work in an area where temperature is not regulated; must be able to tolerate times when it is too warm and times when it is chilly.

Other:

Demonstrates a passion for the mission and vision of Metropolitan Ministries. Must pass applicable pre‑employment screening and demonstrate legal authorization to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]