Holiday Retail Associate: Sell, Service & Stock

Williams-Sonoma, Inc.; Kentwood (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discounts across Williams‑S­

Collaborative team environment

Holiday season experience

Job summary

Williams‑Sonoma, Inc. is seeking a Holiday Seasonal Associate in Kentwood, MI to assist customers on the sales floor, operate the register, and replenish merchandise during the busy holiday period.

The role emphasizes delivering outstanding service, meeting sales goals through product knowledge and personalized recommendations, and maintaining organized stockrooms and presentation throughout the store. Flexible scheduling is required.

Qualifications

• High school diploma or equivalent preferred.
• Ability to stand and move throughout the store for extended periods.
• Ability to operate a point‑of‑sale (POS) system.
• Ability to lift and move merchandise up to 75 pounds using appropriate equipment and safe lifting techniques.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with product selection, gift ideas, promotions, and store services.
• Accurately process sales, returns, exchanges, and other POS transactions.
• Help achieve store sales goals through product knowledge and personalized recommendations.
• Receive, process, ticket, stock, and replenish merchandise throughout the store.
• Maintain organized stockrooms and sales floor presentation to ensure products are easy to shop.
• Support fulfillment activities, customer pickups, deliveries, and inventory accuracy as needed.
• Maintain a clean, safe, and organized sales floor, stockroom, and checkout area.
• Work collaboratively with teammates and support the store wherever business needs require.
• Follow all company policies, safety standards, and operational procedures.
• Enjoys helping customers and creating memorable shopping experiences.
• Thrives in a fast-paced retail environment.
• Works well independently and as part of a team.
• Is dependable, organized, and adaptable.
• Has strong communication and problem‑solving skills.
• Can manage multiple priorities while maintaining attention to detail.
• Previous retail or customer service experience is preferred but not required.

Skills

High school diploma or equivalent

Stand for long periods

Operate POS system

Lift up to 75 pounds

Flexible availability

Education

High school diploma or equivalent

Tools

POS system

Job description

Williams‑Sonoma, Inc. is seeking a Holiday Seasonal Associate in Kentwood, MI to assist customers on the sales floor, operate the register, and replenish merchandise during the busy holiday period.

The role emphasizes delivering outstanding service, meeting sales goals through product knowledge and personalized recommendations, and maintaining organized stockrooms and presentation throughout the store. Flexible scheduling is required.