Holiday Gift Guide Sales Specialist

Macy's; Riverside (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee assistance

Job summary

Macy's is seeking an Ambassador who connects with customers, shares vendor product knowledge to upsell, and builds a repeat clientele. You will represent the vendor/brand area and communicate customer needs to leadership and vendors while executing merchandising initiatives.

Full-time schedule and hours vary by business needs; the role emphasizes teamwork, product expertise, and delivering an exceptional shopping experience across departments.

Qualifications

• Minimum 1 year selling or retail experience required.
• Strong customer service mindset and communication skills.
• Ability to upsell and build a loyal customer base.

Responsibilities

• Provide exceptional customer experience with the customer as priority.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, personal stylists, and store leadership.
• Ensure sales floor is neat, signed for sales and markdowns.
• Drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Plan and lead vendor-sponsored events with vendor partners.
• Be proficient in Macy's POS systems to wrap up sales.
• Foster an environment of acceptance and respect with colleagues and customers.

Skills

Customer service

Upselling

Relationship building

Teamwork

Job description

Macy's is seeking an Ambassador who connects with customers, shares vendor product knowledge to upsell, and builds a repeat clientele. You will represent the vendor/brand area and communicate customer needs to leadership and vendors while executing merchandising initiatives.

Full-time schedule and hours vary by business needs; the role emphasizes teamwork, product expertise, and delivering an exceptional shopping experience across departments.