Holiday Gift Guide Sales Pro & Brand Expert

Macy's; Elmhurst (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for an Ambassador who connects with customers and shares vendor knowledge to upsell while representing our brands on the floor in the United States. You will cultivate repeat clientele and work with store leadership and vendors to execute merchandising strategies that drive sales.

The role is full-time with typical schedules around 30+ hours per week. Macy's offers benefits, a healthcare plan, a 401(k) match, paid time off, holidays, and opportunities for career growth and

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills

Relationship building

Customer service

Communication

Self-starter

Time management

Job description

Macy's is looking for an Ambassador who connects with customers and shares vendor knowledge to upsell while representing our brands on the floor in the United States. You will cultivate repeat clientele and work with store leadership and vendors to execute merchandising strategies that drive sales.

The role is full-time with typical schedules around 30+ hours per week. Macy's offers benefits, a healthcare plan, a 401(k) match, paid time off, holidays, and opportunities for career growth and