HOA Customer Care Specialist: Experience Champion

Group Jazz; Santa Clarita (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Property Management Professionals (PMP) in California's Valencia Division seeks a Customer Care Champion to join our team. This role handles inbound calls from homeowners, tenants, and vendors, ensuring accurate information and responsive service while maintaining HOA and property management support.

The ideal candidate will have prior call center or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment; a high school diploma and

Qualifications

• High School Diploma or GED required.
• Previous call center or customer service experience.
• Ability to multi-task in a fast-paced environment.
• Motivated and self-starter.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, Outlook, and Windows.

Responsibilities

• Communicate with customers in person, via phone and email.
• Answer a variety of inbound calls from customers, team members, and partners; update the computer system.
• Navigate systems to field questions on billing, statements, fees, HOA rules, repairs, and other inquiries.
• Become an HOA expert and understand customer needs to provide effective solutions.
• Build strong relationships with internal and external partners through communication and teamwork.
• Other duties as assigned.

Skills

Customer service

Call center experience

Multi-tasking

Communication skills

Rapport building

Problem-solving

Data entry

Typing

Dependability

Attendance

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Windows

Job description

Property Management Professionals (PMP) in California's Valencia Division seeks a Customer Care Champion to join our team. This role handles inbound calls from homeowners, tenants, and vendors, ensuring accurate information and responsive service while maintaining HOA and property management support.

The ideal candidate will have prior call center or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment; a high school diploma and