Customer Service Agent

Pines Property Management, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Pines Property Management, Inc. is seeking a Customer Service Representative to deliver professional, courteous, and timely service to homeowners, residents, Board members, vendors, and other stakeholders.

You will be the primary contact for community questions and requests, ensuring inquiries are documented and followed through. The ideal candidate is organized, dependable, patient, detail-oriented, and able to communicate effectively in a fast-paced property management environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required; property management, HOA, condominium, or real estate experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Professional telephone and email etiquette.
• Ability to multitask and prioritize competing requests.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional when addressing challenging situations.
• Basic computer proficiency and ability to learn property management software.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Serve as a primary point of contact for homeowners and residents.
• Respond to phone calls, emails, messages, and in-person inquiries professionally and promptly.
• Listen carefully to resident concerns and determine the appropriate course of action.
• Maintain a positive, professional, and solution-oriented attitude when addressing resident questions and concerns.
• Escalate issues appropriately when they require management, Board, legal, accounting, or maintenance involvement.
• Maintain accurate records of resident interactions and requests.
• Enter and maintain information accurately in property management software and databases.
• Take ownership of customer concerns from initial contact through resolution whenever possible.

Skills

Customer service

Communication skills

Organizational skills

Time management

Multitasking

Telephone etiquette

Confidentiality

Basic computer skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Property management software knowledge

Tools

Property management software

Job description

Customer Service Representative – Property Management

Position Summary

The Customer Service Representative is responsible for providing professional, courteous, and timely service to homeowners, residents, Board members, vendors, and other stakeholders. This position serves as a primary point of contact for community-related questions and requests and helps ensure that inquiries are properly addressed, documented, and followed through.

The ideal candidate is organized, dependable, patient, detail-oriented, and able to communicate effectively in a fast-paced property management environment. Bilingual English/Spanish is a plus.

Key Responsibilities

• Serve as a primary point of contact for homeowners and residents.
• Respond to phone calls, emails, messages, and in-person inquiries professionally and promptly.
• Listen carefully to resident concerns and determine the appropriate course of action.
• Maintain a positive, professional, and solution-oriented attitude when addressing resident questions and concerns.
• Escalate issues appropriately when they require management, Board, legal, accounting, or maintenance involvement.

• Maintain accurate records of resident interactions and requests.

• Enter and maintain information accurately in property management software and databases.

• Take ownership of customer concerns from initial contact through resolution whenever possible.

Key Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required; property management, HOA, condominium, or real estate experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Professional telephone and email etiquette.
• Ability to multitask and prioritize competing requests.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional when addressing challenging situations.
• Basic computer proficiency and ability to learn property management software.
• Ability to maintain confidentiality and handle sensitive information appropriately.