HOA Communications & Community Operations Specialist

The Management Trust; Sonoma (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

The Management Trust is seeking a Community Support Specialist in Sonoma, CA to deliver high-quality administrative support and outstanding customer service for homeowners and boards. You will handle inquiries, records, meetings, and special projects, while maintaining accurate files and coordinating vendor calls.

Ideal candidates have 1–4 years of admin or property management experience, strong Microsoft Office skills, and the ability to manage multiple tasks with precision and courtesy.

Qualifications

• Provide exceptional customer service with attention to detail and follow-through.
• Maintain organized records and communications for homeowners and vendors.
• Communicate professionally with homeowners, boards, and team members.

Responsibilities

• Respond to inquiries and support association records and communications.
• Prepare ARC files for evaluation by the Board/Committee.
• Process approvals/denials and archive records.
• Coordinate club house reservations and prepare reports for the Board.
• Draft meeting minutes and assist with monthly/annual meetings.

Skills

Customer service

Attention to detail

Organization

Communication

Time management

Team collaboration

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Management Trust is seeking a Community Support Specialist in Sonoma, CA to deliver high-quality administrative support and outstanding customer service for homeowners and boards. You will handle inquiries, records, meetings, and special projects, while maintaining accurate files and coordinating vendor calls.

Ideal candidates have 1–4 years of admin or property management experience, strong Microsoft Office skills, and the ability to manage multiple tasks with precision and courtesy.