HOA Community Manager—Board Relations & Operations

William Douglas Management, Inc.; Charlotte (NC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Health savings account

Life insurance

Paid vacation and holidays

401(k) plan

Job summary

William Douglas Management is seeking a motivated Community Manager for our Raleigh-area communities. You will work closely with Boards of Directors, manage multiple associations independently, and ensure clients feel informed, supported, and confident in their management team.

This role requires proactive problem-solving, strong time management, and excellent communication. You will balance priorities, organize meetings, and coordinate vendors with a focus on delivering exceptional customer

Qualifications

• > 1–3 years of HOA or community association management experience preferred but not required.
• Candidates with extensive client-facing customer-service experience are encouraged to apply.
• Strong time management, organization, and ability to manage multiple communities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Build and maintain professional relationships with Board members, homeowners, vendors, and contractors.
• Serve as the primary contact for a portfolio of homeowner associations.
• Conduct regular inspections of common areas and amenities; identify maintenance, compliance, and operational needs.
• Assist Boards with rule enforcement and homeowner communications.
• Coordinate community vendors and contractors, including follow-up on service needs.
• Help Boards review financial statements, prepare budgets, and monitor finances.
• Organize, prepare for, and lead Board meetings, annual meetings, elections, and other events.
• Prepare meeting materials, reports, and correspondence.
• Attend occasional evening meetings, in person or virtually.
• Balance multiple priorities while providing responsive, high-quality customer service.

Skills

Customer-service

Time management

Communication

Organization

Proactive problem-solving

Tools

Outlook

Word

Excel

CINC

Job description

William Douglas Management is seeking a motivated Community Manager for our Raleigh-area communities. You will work closely with Boards of Directors, manage multiple associations independently, and ensure clients feel informed, supported, and confident in their management team.

This role requires proactive problem-solving, strong time management, and excellent communication. You will balance priorities, organize meetings, and coordinate vendors with a focus on delivering exceptional customer