Community Association Managers

Paycom - ATS; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Health spending account

Life insurance

Paid vacation and holidays

401(k) plan

Job summary

William Douglas Management in Raleigh, NC is seeking a motivated Community Manager to independently oversee a portfolio of communities, building strong relationships with boards, homeowners, and vendors. This role reports to the Regional Manager and requires proactive problem-solving and excellent communication.

You will manage inspections, budgeting support, and meeting coordination, including evening sessions, while ensuring client satisfaction and timely updates.

Qualifications

• Previous client-facing customer-service experience preferred.
• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Ability to manage multiple communities, projects, and deadlines.
• Proactive, adaptable, independent problem-solver in a fast-paced environment.
• Ability to read and understand financial statements and assist with budgeting.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Build and maintain professional relationships with Board members, homeowners, vendors, and contractors.
• Serve as the primary contact for a portfolio of homeowner associations.
• Conduct inspections of common areas and amenities; identify needs.
• Assist Boards with rule enforcement and homeowner communications.
• Coordinate vendors and contractors, including follow-up on service needs.
• Help Boards review financial statements, prepare budgets, and monitor finances.
• Organize and lead Board meetings, annual meetings, elections, and events.
• Prepare meeting materials, reports, and correspondence.
• Attend occasional evening meetings, in person or virtually.
• Balance multiple priorities while delivering high-quality customer service.

Skills

Customer service

Communication

Time management

Organization

Interpersonal skills

Problem solving

Attention to detail

Reliability

Driving

Tools

Microsoft Office

Job description

Job Location: Raleigh, NC Office - Raleigh, NC

Salary Range: $60000.00 - $65000.00

William Douglas Management is seeking a motivated, relationship-driven, customer focused Community Manager to join our Raleigh office. This highly visible role is ideal for someone who enjoys building relationships, solving problems proactively, and making a meaningful difference in the communities they serve.

Position Summary

As a Community Manager, you will work closely with Boards of Directors across a portfolio of communities. You will be responsible for managing your assigned communities independently, staying organized, following through on commitments, and ensuring clients feel informed, supported, and confident in their management team. This position reports to the Regional Manager.

What You'll Do

• Build and maintain strong, professional relationships with Board members, homeowners, vendors, and contractors.
• Serve as the primary point of contact for a portfolio of homeowner associations.
• Conduct regular inspections of common areas and amenities; identify maintenance, compliance, and operational needs.
• Assist Boards with rule enforcement and communication with homeowners.
• Coordinate community vendors and contractors, including follow-up on service needs and projects.
• Help Boards review financial statements, prepare budgets, and monitor community finances.
• Organize, prepare for, and lead Board meetings, annual meetings, elections, and other community events.
• Prepare meeting materials, reports, correspondence, and other administrative documentation.
• Attend occasional evening meetings, both in person and virtually.
• Balance multiple priorities while providing responsive, high-quality customer service.

What We're Looking For

• Candidates with extensive, client-facing customer-service experience such as hospitality, restaurant, call center, retail, or similar environments are strongly encouraged to apply.
• 1-3 years of HOA or community association management experience is preferred but not required.
• A proactive, adaptable and independent approach to problem-solving in a fast-paced environment.
• Excellent time management and organizational skills, and the ability to manage multiple communities, projects, and deadlines.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to read and understand financial statements and assist with budget preparation.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Experience with CINC is a plus.
• Reliable transportation and a valid driver's license are required.
• Must be able to successfully pass a background check.

Why William Douglas Management?

At William Douglas Management, you'll join a collaborative team dedicated to delivering exceptional service and supporting thriving communities. We provide comprehensive in-house training and the opportunity to develop your community-management expertise in a role where your work has a direct, visible impact.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Disability insurance
• Health spending account
• Life insurance
• Paid vacation and holidays
• 401(k) plan