HOA Community Experience Lead

Associated Asset Management (AAM); Charleston (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Associated Asset Management (AAM) is seeking a dedicated Community Manager to oversee HOA communities, applying deep knowledge of CC&Rs and governing documents to ensure compliance and outstanding service. You will interact with residents, vendors and boards, negotiating contracts and coordinating budgets.

The role emphasizes leadership, budgeting, and policy execution within a high-service, fast-paced environment, with opportunities to shape community standards and reporting processes.

Qualifications

• Experience with HOAs or similar governing documents.
• Ability to manage multiple tasks and deadlines.
• Strong communication and public speaking skills.
• Proficient with computer software and databases.
• Knowledge of CC&Rs and management contracts.

Responsibilities

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance.
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Skills

Interpersonal skills

Time management

Detail oriented

Governing documents

Organization

Collaboration

Tools

Microsoft Office

Email systems

Internet & general software

Job description

Associated Asset Management (AAM) is seeking a dedicated Community Manager to oversee HOA communities, applying deep knowledge of CC&Rs and governing documents to ensure compliance and outstanding service. You will interact with residents, vendors and boards, negotiating contracts and coordinating budgets.

The role emphasizes leadership, budgeting, and policy execution within a high-service, fast-paced environment, with opportunities to shape community standards and reporting processes.