HOA/COA Community Management Leader

Cusick Community Management Partners LLC; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Cusick Community Management Partners LLC is seeking a Director of Community Management for a Raleigh-Durham, NC portfolio. The role leads Community Association Managers, oversees operations across multiple communities, and ensures service excellence while maintaining strong boards, residents, and internal stakeholder relationships.

The position focuses on performance, consistency, and long-term growth within the HOA/COA portfolio, requiring strategic thinking and robust financial acumen.

Qualifications

• Bachelor’s degree preferred (Business, Management, Finance, or related field).
• Strong understanding of HOA/COA governance, operations, and board relations.
• Proven experience leading teams and managing performance.
• Strong financial acumen, including budgets, reserves, and reporting.
• Excellent communication, leadership, and relationship management skills.

Responsibilities

• Lead, mentor, and manage Community Association Managers and support staff.
• Oversee daily operations across assigned HOA/COA communities.
• Ensure consistent service delivery, operational standards, and compliance.
• Serve as senior escalation point for boards, communities, and internal teams.
• Support CAMs in board relations, governance, and meeting management.
• Drive client satisfaction, retention, and long-term relationship building.
• Oversee financial performance, budgeting, and fiscal accountability.
• Support budget preparation, reserve planning, and financial reporting.
• Ensure compliance with governing documents, state statutes, and regulations.
• Partner with executive leadership on strategic planning and growth initiatives.
• Support onboarding and transition of new communities.
• Identify operational efficiencies and process improvements.
• Oversee vendor relationships, contracts, and service performance.
• Maintain high standards of professionalism, service, and accountability.

Skills

Leadership

Budgeting

Board relations

Communication

Relationship management

Strategic thinking

Multi-community management

Education

Bachelor’s degree preferred (Business/Management/Finance)

Job description

Cusick Community Management Partners LLC is seeking a Director of Community Management for a Raleigh-Durham, NC portfolio. The role leads Community Association Managers, oversees operations across multiple communities, and ensures service excellence while maintaining strong boards, residents, and internal stakeholder relationships.

The position focuses on performance, consistency, and long-term growth within the HOA/COA portfolio, requiring strategic thinking and robust financial acumen.