HOA Administrative Manager: Team Support & Coordination

Seabreeze Management Company; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays, sick leave, vacation

401(k) plan with match

EAP and discounts

Job summary

Best is seeking an Office/Administrative Assistant to support the property management team in Washington, DC. You will be the first point of contact for homeowners and vendors, manage records in CINC, and assist with board meetings.

Ideal candidates have 3+ years admin experience, familiarity with property management software like AppFolio and CINC, and strong communication skills. Office hours are 8:30 am–5:00 pm in a typical office setting.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Minimum three years of administrative experience; industry experience preferred.
• Familiarity with property management software such as AppFolio and CINC.

Responsibilities

• Greets scheduled and walk-in visitors and directs them to the appropriate area or person in a positive, respectful, and professional manner.
• Answers and screens the office telephone and directs calls accordingly.
• Takes detailed messages, arranges conference calls and/or meetings; prioritizes emergency repair request calls.
• Reads and routes incoming mail; locates and attaches appropriate file for Community Manager.
• Supports the Community Manager with handling homeowner requests by various channels.
• Maintains association records, documents, and homeowner correspondence; drafts communications.
• Keeps all records in order and maintains community forms and documents.
• Copies correspondence, prepares outgoing mail and emails/faxes.
• Creates new forms/templates in CINC and updates procedure manuals.
• Prepares violation letters and reports findings to the Community Manager.
• May attend board meetings and assist in recording minutes.
• Assists with annual member meeting notices, proxies, and agendas.
• Helps coordinate meeting packets and distributes to Board Members seven days prior.
• Assists buyers and real estate professionals with required documents.

Skills

Excellent communication

Customer service

Organization & time management

Multitasking

Attention to detail

Education

High School Diploma or equivalent

College degree preferred

Tools

CINC

AppFolio

Strongroom

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Best is seeking an Office/Administrative Assistant to support the property management team in Washington, DC. You will be the first point of contact for homeowners and vendors, manage records in CINC, and assist with board meetings.

Ideal candidates have 3+ years admin experience, familiarity with property management software like AppFolio and CINC, and strong communication skills. Office hours are 8:30 am–5:00 pm in a typical office setting.